Customer Support Agent

Vacancy: Customer Support Agent

Location: DCU Alpha, DCU Campus, Old Finglas Road, Glasnevin, Dublin 11 (beside Met Office). This is a hybrid role, allowing you to work up to Two days per week from home, the office hours are Monday to Friday, 9-5pm or 8-4pm.

Siemens offers high standard of customer support to companies across Ireland. You will be responsible for the efficient and effective handling of inbound and outbound calls, accurately capturing information while promoting services. As part of the customer support team you will provide a professional, pro-active and adaptable service to both internal and external customers (business customers, engineering team, management and other departments.

Role requires hard-working candidate with outstanding customer service skills. This is a very fast paced role, requiring upbeat and enthusiastic individuals with a real drive to succeed. Role is a mix of customer support and general administration tasks.

You’ll make a difference by:

Proven experience in lively B2B operations, preferably within construction industry, property management sector, customer service and sales support business areas.

• Call handling (customers, engineers or internal partners).
• Responding to requests and taking care of sophisticated issues.
• Handling e-mail requests and queries from customers, engineers or internal partners
• Logging fault calls for nationwide engineering team, managing resources, monitoring, closing calls for invoicing
• Planning, scheduling service and commissioning work with engineers and customers
• Schedule updating
• Daily issuing of certification
• Service contract renewals follow up
• Price queries from engineers and customers
• Record retrieval, filing, scanning
• Updating databases with customer contact details
• Supplying customer with documentation
• Preparation of quotations for installation, service and commissioning
• Collaborating closely with sales team, credit management and logistics team
• General office administration

You’re excited to build on your existing expertise, including:

• Have some relevant experience
• Highly motivated, self-starter
• Outstanding time management skills
• Skills in MS Office: especially Word, Excel, Outlook
• Preferred Knowledge of Salesforce / SAP
• Effective telephone skills, including handling sophisticated calls
• Outstanding teammate
• Work well under pressure in a fast paced environment
• Excellent interpersonal skills – both written and oral
• Ability to practice good judgment and demonstrate initiative
• Show a well-developed sense of urgency and follow through
• A high degree of flexibility, team spirit and independence

In addition to a competitive base salary, we offer:

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a balanced work-life balance with our flexible working arrangements, enabling you to tailor your schedule to your needs.
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

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