Customer Support Agent (Kundendienstmitarbeiter)

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We are seeking multiple new Customer Support Agents (Kundendienstmitarbeiter). All candidates must possess a basic understanding of English. Prior experience is not necessary. We are in search of enthusiastic and dynamic individuals who excel at multitasking.

Our perfect candidate is self-driven, meticulous, possesses outstanding problem-solving skills, is committed to delivering results punctually, surpassing expectations, and ensuring the success of our teams.

Responsibilities:

• Entering orders into company software system
• Entry of packing slips and invoices
• Manage inventory in company system
• Provide excellent customer service experience both online and offline.
• Serve as an “administrative hub,” performing secretarial duties such as answering phones, inquiries, and routing correspondence to the appropriate unit.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.

Qualifications:

• High School Diploma or GED.
• Working knowledge of office equipment (e.g. optical scanner)
• Excellent communication and interpersonal skills
• Organized with the ability to prioritize and multi-task
• Experience using Microsoft Office software including Outlook, Word, Excel Interpersonal and customer service skills Multitasking and organizational skills
• Ability to share work among a customer service team
• Attentiveness and patience

Job Types: Part-time, Contract
Contract length: 12 months

Pay: 2.000,00€ - 2.400,00€ per month

Expected hours: 16.0 – 20.0 per week

Education:

• High school or equivalent (Required)

Language:

• English (Preferred)

Work Location: In person