Customer Support Agents And Kyc Analysts (European Language Speakers)

We are a rapidly growing software provider and progressive business that offers a variety of digital banking solutions for its customers and organisations all over the world.

Now, we are looking for Customer Support Agents and KYC Analysts in different languages for one of the leading companies in the Financial Services industry in our Dublin Office, Ireland.

Key Responsibilities

• Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.

Required Qualifications

• Fluent proficiency in any European Languages (French, German, Spanish, Polish, Norwegian, etc) in both speaking and writing.
• Excellent written and verbal communication skills in English.
• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Prior experience in customer-oriented or KYC roles is preferred but not essential.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.

Preferred Qualifications

• 1+ years of experience in customer service and/or fraud operations, preferably in a global support environment.
• High school diploma or equivalent; college degree preferred.
• Excellent communication and interpersonal skills.