Customer Support Associate

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We are looking for a dedicated and friendly Customer Support Associate to join our team. You’ll be the first point of contact for our customers — helping them with bookings, resolving queries, managing after-sales support, and ensuring a smooth and delightful customer experience.

Key Responsibilities:

• Handle customer inquiries via phone, WhatsApp, email, and live chat
• Assist customers with product selection, order tracking, and booking details
• Resolve complaints or issues with empathy, accuracy, and efficiency
• Coordinate with the operations team to ensure timely delivery of services
• Manage cancellations, reschedules, and refunds in a professional manner
• Maintain detailed records of customer interactions in CRM tools
• Collect feedback from customers and report trends to improve service quality
• Escalate unresolved issues to higher support levels or management when required
• Support marketing campaigns by informing customers about new offers or packages

Requirements:

• Bachelor’s degree in any field (Graduate)
• 1–2 years of customer service or support experience preferred (Freshers can apply)
• Excellent communication skills in English and Hindi (both verbal and written)
• Strong problem-solving attitude and a calm approach under pressure
• Ability to multitask and work collaboratively with teams
• Basic knowledge of Microsoft Excel, Google Sheets, and CRM tools
• Willingness to work flexible hours, including weekends or festive days if required

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)
• Customer service: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person