Customer Support Associate

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We are looking for a Customer Support Associate who can handle customer queries, assist with orders, coordinate with vendors, and ensure a smooth customer experience from booking to delivery.

If you enjoy talking to customers, solving problems, and working in a fast-growing startup, this role is for you.

Key Responsibilities

• Handle customer queries via calls, WhatsApp, and emails
• Assist customers with order placement, modifications, and cancellations
• Coordinate with internal teams and vendors to ensure timely delivery of orders
• Resolve customer complaints politely and professionally
• Provide accurate information about products, pricing, and delivery timelines
• Maintain proper records of customer interactions and orders
• Follow up with customers to ensure satisfaction after service completion

Required Skills & Qualifications

• Good communication skills in English and Hindi (local language is a plus)
• Basic computer knowledge (Google Sheets, WhatsApp Web, email)
• Calm, patient, and customer-friendly attitude
• Ability to handle multiple chats/calls at the same time
• Freshers are welcome; prior customer support experience is a plus

What We’re Looking For

• Someone who can take ownership of customer issues
• Comfortable working in a fast-paced startup environment
• Willing to learn and grow with the company

Perks & Benefits

• Fixed salary + performance incentives
• Friendly work environment
• Opportunity to grow within the company
• Exposure to e-commerce, gifting, and event industry

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Education:

• Bachelor's (Required)

Experience:

• Customer support: 2 years (Required)

Language:

• English (Required)

Work Location: In person