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Customer Support Associate
Posted on Sept. 3, 2025
- Wb, India
- 0 - 0 USD (yearly)
- Full Time
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We are looking for a Customer Support Associate who can handle customer queries, assist with orders, coordinate with vendors, and ensure a smooth customer experience from booking to delivery.
If you enjoy talking to customers, solving problems, and working in a fast-growing startup, this role is for you.
Key Responsibilities
- Handle customer queries via calls, WhatsApp, and emails
- Assist customers with order placement, modifications, and cancellations
- Coordinate with internal teams and vendors to ensure timely delivery of orders
- Resolve customer complaints politely and professionally
- Provide accurate information about products, pricing, and delivery timelines
- Maintain proper records of customer interactions and orders
- Follow up with customers to ensure satisfaction after service completion
Required Skills & Qualifications
- Good communication skills in English and Hindi (local language is a plus)
- Basic computer knowledge (Google Sheets, WhatsApp Web, email)
- Calm, patient, and customer-friendly attitude
- Ability to handle multiple chats/calls at the same time
- Freshers are welcome; prior customer support experience is a plus
What We’re Looking For
- Someone who can take ownership of customer issues
- Comfortable working in a fast-paced startup environment
- Willing to learn and grow with the company
Perks & Benefits
- Fixed salary + performance incentives
- Friendly work environment
- Opportunity to grow within the company
- Exposure to e-commerce, gifting, and event industry
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
Education:
- Bachelor's (Required)
Experience:
- Customer support: 2 years (Required)
Language:
- English (Required)
Work Location: In person
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