Customer Support Executive

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We are seeking a highly motivated Customer Support Executive to join our team in Sandyford.

We are looking for someone who is passionate about delivering exceptional customer experience, is results orientated and outcome focused.

Responsibilities & Duties:

• Provide best-in-class customer support on behalf of Ocean Healthcare and its sister companies.
• Manage the order capture to invoice process, including liaising with our 3PL DPD to manage order dispatches, the relevant documents, and systems interfaces.
• Use Sage 200 to process orders, and to maintain concise customer information.
• Resolve customer queries in a professional and timely manner, including telephone queries.
• Communicate with our sales team regarding the customers they manage and ensure we have a cohesive approach to customer support.
• Manage customer uplifts as necessary with DPD, monitoring their tracking system.
• Manage the stock for one company (30 products), purchase orders to goods receipt.
• Provide backup cover to other team members.
• Any other ad hoc projects or tasks, as required.

Requirements:

• · Minimum 2 years’ experience in a Customer Service Role.
• Specific experience of order processing in a FMCG environment would be an advantage.
• Demonstrate a knowledge of stock movements and how the order to dispatch movements are transacted.
• Strong numeric and administrative skills with very good knowledge of MS Office, particularly Excel
• Has worked on an ERP system and know the workflow for customer order processing to invoicing.
• High level of experience in resolving customer complaints in a friendly and efficient manner.
• Dynamic team player who demonstrates energy and task ownership in a challenging environment.
• A self-motivated individual with excellent prioritising & time management skills.

Work hours:

Core hours are Monday to Thursday - 9.00am to 5.30pm; Friday - 9.00am to 4.30pm

This is mainly an office-based role due to systems processing requirements.

Remuneration:

Permanent full-time role

Annual Salary €30k + commensurate with experience

Bonus 5% based on company and individual KPIs

Pension Match employee contribution up to 5% when individual sets up personal pension plan (following successful 6-month probation period)

Annual leave 23 days

Training Support package for work related training / education courses

Summer hours July and August Friday close @ 3pm

Job Type: Full-time

Pay: €30,000.00-€32,000.00 per year

Benefits:

• Company pension

Application question(s):

• This role requires strong English communication skills. Are you confident in your ability to communicate clearly and professionally in both spoken and written English?
• Are you currently based in Dublin and able to commute to our office in Sandyford?

Work authorisation:

• Ireland (required)

Work Location: In person