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Yanolja Cloud Solution

Customer Support Executive

Posted on July 8, 2025

Gj, India
0 - 0 USD (yearly)

Full Time

Customer Support Executive job opportunity

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Organisational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specialising in solutions for small and medium-sized accommodation businesses.
With more than 500+ Team members and 17+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, and counting.

Summary:

We are seeking a Customer Support Executive with 1-3 years of experience in Email Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels.

Roles and Responsibilities:

Respond to customer inquiries and issues through email support in a timely and professional manner
Troubleshoot technical issues and provide solutions to customers
Escalate complex issues to the appropriate team members for resolution
Maintain accurate records of customer interactions and transactions
Provide product information and assistance to customers
Collaborate with other team members to improve customer support processes
Meet or exceed customer satisfaction goals and metrics
Must achieve the defined SLAs.

Qualifications:

Bachelor's degree in a related field or equivalent work experience
1-3 years of experience in customer support or technical support
Excellent communication skills, both written and verbal
Strong problem-solving skills and attention to detail
Ability to work in a fast-paced environment and multitask effectively
Knowledge of cloud-based technologies and services is a plus
Must be able to do permanent night shifts.
Should be able to do Rotation shifts and work on holidays.

If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.

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