Customer Support Executive/Manager

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Roles and Responsibilities:

• Serve as the first point of contact for clients regarding queries, requests, and issue resolution.
• Manage and update customer records in the CRM system.
• Track and follow up on client interactions, service requests, and feedback.
• Coordinate with internal teams (technical/support/sales) to ensure timely resolution of client issues.
• Analyze customer feedback and suggest improvements to processes and services.
• Generate CRM-related reports and dashboards for internal review.
• Ensure a high level of customer satisfaction and retention.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2-7 years of proven experience in a CRM or client servicing role.
• Hands-on experience with any CRM tools
• Strong verbal and written communication skills.
• Good analytical and problem-solving abilities.
• Ability to manage multiple client accounts and work under deadlines.

Preferred Attributes:

• Experience in real estate or ERP domain will be a plus.
• A customer-focused mindset with strong interpersonal skills.
• Ability to work collaboratively across departments.

Pay: From ₹25,000.00 per month

Work Location: In person