Customer Support Officer

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Introduction:
East Gippsland Water provide an essential service to customers across our region, priding ourselves on our workplace culture of collaboration, innovation, authenticity and accountability. If you want to apply your skills and develop a career in a customer-focused industry, we would like to hear from you.

Make a positive impact in the community with East Gippsland Water.
Join a supportive team dedicated to exceptional customer service.
Enjoy competitive benefits and opportunities for career growth.

Description:
We pride ourselves on the service that we provide to our community and have an exciting opportunity available for a customer service professional to join our team.

About the role

In this role you will be able to utilise your strong interpersonal skills to communicate effectively with a wide range of stakeholders, and to respectfully assist and gain cooperation from clients, EGW colleagues and members of the public. We are seeking a motivated individual to take on the role of Customer Service Officer fulltime ongoing tenure. As the first point of call for customer enquiries, we are looking for someone who holds a considerable level of skill in working with the public to consistently deliver a high level of service to our customers.

Key responsibilities:
Provide exceptional customer service via phone, email, and in-person interactions.
Address customer inquiries, concerns, and complaints in a timely and professional manner.
Assist customers with billing inquiries, payments, and account management.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to resolve customer issues and improve service delivery.
Educate customers on East Gippsland Water's services, policies, and procedures.
Experience with CRM systems (desirable but not essential).

Benefits of working for East Gippsland Water:
A supportive and collaborative work environment.
Opportunities for professional development and career opportunities.
Access exclusive discounts and perks through our Flare employee benefits platform.
Corporate Gym Membership- allows staff to access reduced rate membership.
EAP program- Services include but not limited employee counselling, professional development, career and financial coaching and more.
Competitive salary and benefits package.
Work-life balance- Monday to Friday schedule, allowing your evenings and weekends to personal time and family, in beautiful East Gippsland.
Commitment to sustainability and community impact.
Access to modern technology and tools to support innovation.
Inclusive and values-driven culture that celebrates diversity and wellbeing.

Apply now!
Applications should include a resume and covering letter outlining how you can contribute to the team’s success and outlining your skills and experience against the KEY SELECTION CRITERIA responsibilities of the role.

To find out more about this position, you can obtain a Position Description by visiting our website egwater.vic.gov.au/positions-vacant, or by emailing our People & Culture team at vacancies@egwater.vic.gov.au or on 03 5150 4444.

Applications close on Wednesday 26th November 2025.

East Gippsland Water provides an inclusive work environment, offering ongoing professional development opportunities, a workplace culture that supports work-life balance, and the opportunity to directly contribute to the community and environment in which we live and work.

As part of our commitment to creating a diverse, inclusive and flexible workplace, we strongly encourage applications from experienced women and men, First Nations People, people with differing abilities, LGBTQI+, culturally and ethnically diverse candidates to best represent and engage with our community.

• This role has been classified as per our Enterprise Agreement as a Band 2 position, ($56,902.59 - $72,911.12 per annum)
• Plus 12% employer superannuation contribution. We reserve the right to remunerate successful candidates within the span of this classification dependant on demonstrated skills, experience and qualifications.
• Shortlisted applicants may be required to undertake a pre-employment medical and National Police Check.

Skills and Experiences:
Key Selection Criteria:

• Demonstrated experience working effectively in an office environment, with sound proficiency in office technology and IT software programs to support daily operations.
• Proven ability to contribute to and work effectively within a team-based environment to achieve shared goals and organisational outcomes.
• Demonstrated experience providing quality customer service in a professional setting, with the ability to respond promptly and effectively to the needs of both internal and external customers.
• Well-developed interpersonal, verbal, and written communication skills, with the ability to engage effectively with people at all levels, both within and outside the organisation.
• Strong organisational, time management, and problem-solving skills, with the ability to plan, prioritise, and deliver quality outcomes within deadlines, particularly during periods of high activity.
• Demonstrates accountability, a positive attitude towards personal and professional development, and alignment with East Gippsland Water’s core values and behaviours.

To view a full position description, please click on the below link: Position Description Customer Support Officer