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Customer Support Officer , East

Posted on March 22, 2025

  • Changi, Singapore
  • 0 - 0 USD (yearly)
  • Full Time

Customer Support Officer , East

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Job Description

Job Description & Requirements
Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

Job Requirement

NA


Job Overview

  • Date Posted
    March 22, 2025
  • Location
    Changi
  • Offered Salary:
    $2400 - $2400 / month
  • Experience
    1
  • Qualification
    None
  • Position Level
    Executive
  • Number Of Vacancies
    5

WSH Experts Pte Ltd


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