Find Your Next Job
Customer Support Officer , East
Posted on March 22, 2025
- Changi, Singapore
- 0 - 0 USD (yearly)
- Full Time

Job Description
Job Description & Requirements
Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender
Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback
Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.
Route
Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.
Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).
Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary
Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.
For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,
Job Requirement
NA
Job Overview
- Date PostedMarch 22, 2025
- LocationChangi
- Offered Salary:$2400 - $2400 / month
- Experience1
- QualificationNone
- Position LevelExecutive
- Number Of Vacancies5
WSH Experts Pte Ltd
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
MAYORS OFFICE OF CONTRACT SVCS
Assistant Director, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS Posted On: 05/23/2025 Full-Time Location MANHATTAN No Exam Required …
Full Time | Manhattan, United States of America
Apply 6 days, 12 hours ago
Allied Universal
Security Professional - Access Control
Security Professional - Access Control Overview Allied Universal®, North America's leading secu…
Full Time | Spring hill, United States of America
Apply 6 days, 12 hours ago
Chaffee County Government
Child Support Supervisor
Chaffee County Department of Human Services seeks a Child Support Supervisor. This position is resp…
Full Time | Salida, United States of America
Apply 1 week, 2 days ago
New Zealand Government
Operations Officer
Operations Officer | Apiha Whakahaere Join our diverse and talented people and work at the heart o…
Full Time | Wellington city, New Zealand
Apply 2 weeks ago
L'Oréal
[Sapmena] Online Brand Manager, Aesop
Hello, we're L'Oréal. We're not just building brands; we're shaping how the world experiences beaut…
Full Time | S00, Singapore
Apply 1 month, 1 week ago
NPO Ngee Ann Polytechnic
Assistant Director, Partnerships - Cet Academy
[What the role is] This is a 2-year contract position as an Assistant Director in the CET Academy…
Full Time | Clementi, Singapore
Apply 1 month, 2 weeks ago
New Zealand Government
Operational Team Leader
Operational Team Leader - Blenheim Join our diverse and talented people and work at the heart of n…
Full Time | Wellington city, New Zealand
Apply 1 month, 3 weeks ago
Auckland Council
Senior Regulatory Support Officer
Take the lead in complex customer reconciliation and financial disputes Be a key player in deliveri…
Full Time | Auckland city, New Zealand
Apply 1 month, 3 weeks ago