Customer Support Specialist

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Careers at Volgistics:

Volgistics is an industry leader in volunteer management software. Since 2004, we have provided an online, cloud-based, suite of web applications that helps volunteer leaders recruit, track, and coordinate volunteers. Typical customers include hospitals, museums, animal shelters, municipal parks, zoos, and more. The company is well-established, financially solid, and continues to grow.

Customer Support Specialist:

The Support Team is a very valuable part of the company and our direct contact with users of the software. Don't worry, you don't need programming or IT knowledge for this job, most tasks are trained onsite. Support Team members work between our Development Team and our users to ensure that any new software meets our strict quality standards. Members of the Support Team take the insight they receive while answering questions to help drive our development agenda and make sure that new features meet user expectations.

After an in-depth training period, the chosen candidate will be responsible for a variety of tasks including:

• Responding to customer inquiries via an online messaging system
• Testing new changes to the software
• Providing customers with online demonstrations and training of the software
• Updating online help documentation

To succeed in this role, candidates should:

• Demonstrate excellent business writing skills
• Be a proficient typist
• Work well on a team and independently
• Show good problem-solving abilities
• Enjoy the challenge of researching complex issues
• Have the ability to learn and retain new information
• Be patient, understanding, and empathetic to customer's needs

This is a full-time in-person position. Successful candidates will be in the office during the day. Some nights and weekends may be required, but are worked from home and are typically coveted among the staff due to their easy-going/on call nature. The work atmosphere at Volgistics is very friendly and flexible. Every member is self-motivated and takes pride in providing the best product on the market. We truly function as a team of professionals with mutual respect for each other, and we share a common goal of generating raving fans of our product.

Note that a background check is required for this position.

Salary starts at $17.50/hour.

Compensation includes:

• Fully-paid smartphone plan
• A very generous 401K plan
• 3 weeks of paid time off annually
• Vision insurance
• Disability insurance
• Life insurance
• If health insurance is desired, the employer pays 40% of the premiums

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person