Customer Support Specialist (Danish Language)

Are you passionate about delivering great customer experiences for both end-users and partners, and do you want to be part of the amazing growth journey in Spirii?

Would you like to be part of the green transition to reduce the CO2 impact in our environment by helping Spirii lead the transition towards simpler, smarter sustainable transportation?

Then you could be the one we are looking for!

You will become part of our strong and hand-picked Spirii team working on supporting end-users and partners in their use of our products and services and providing seamless, personal and reliable customer experiences.

As part of our Customer Success Team you will be handling a wide range of tasks within technical support, financial and technical administration, customer service etc. As Spirii grows the role will progressively move more towards a focus on Partner Support.

You will cooperate with external partners as well as talented and motivated co-workers across several teams to enhance the future of the Spirii journey.

You will report to our Head of Operation.

What You Will Do

• End-user support (technical and financial enquiries etc.)
• Basic financial administration
• Technical administration
• Partner Support (educate, support in use of products etc.)
• Manual system tasks
• Ad hoc tasks

Who You Are

• Broad customer service experience (front and back office tasks, several customer types, several support tools etc.)
• Project coordination and teaching experience will be considered a plus
• Ability to work in several systems simultaneously
• Comfortable working independently whilst being an excellent team-player
• Great communication skills and ability to interact with all levels in an organization – internally as well as externally with partners/customers.
• Curious and interested in expanding your competencies continuously and learning new products, systems and processes
• Interested in teaching others
• Ambitious on behalf of our customers, our company and yourself, whilst focusing on excellent execution

Qualifications

• Fluent in Danish and English
• Additional languages are an advantage
• Experience working in CRM, Customer Engagement, and ERP systems
  
• Experience supporting advanced software solutions
• Experience within the e-Mobility industry is a plus

Benefits

• Very flexible and open work environment
• Competitive salary and benefits package, along with a company pension plan
• Opportunity to work in a high growth industry and make a significant impact
• Collaborative and inclusive work environment
• Professional development opportunities and growth potential within the company
• Excellent office coffee and tea (we mean it!)

About Spirii – Who We Are

Spirii is a full-service e-Mobility provider, which offers hardware and software charging solutions to companies in the private and the public sector. Spirii has recently celebrated its four-year anniversary as a founded company, however the people in Spirii have extensive experience working with electric cars and charging, as well as development of future transport- and energy systems.

Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.

If you have the skills and passion to drive our customer support efforts to the next level, we would love to hear from you! Applications are reviewed on an ongoing basis.