Customer Support Specialist (German)

Are you passionate about delivering great customer experiences for both end-users and partners, have
a good technical understanding, and do you want to be part of the amazing growth journey in Spirii?
Would you like to be part of the green transition to reduce the CO2 impact in our environment by helping Spirii lead the transition towards simpler, smarter, sustainable transportation?
Then you could be the one we are looking for!

You will become part of our strong and hand-picked Spirii team working on supporting end-users and partners in their use of our products and services, and providing great customer experiences.

As part of our Customer Support Team, you will be handling a wide range of tasks within technical support, financial and technical administration, and contact with Spirii global clients.
Beyond that, you will act as a liaison between Operations and Spirii service partners in handling technical issues, and taking knowledge ownership of operating some of the more technical aspects in collaboration with service partners internationally.

You’ll also play a key role in the collaboration between Spirii, the client, and service partners. If you thrive on problem-solving, collaborating with others, and taking the initiative, this is your chance to make a real impact.

You will cooperate with external partners as well as talented and motivated co-workers across several teams to enhance the future of the Spirii journey.

You will report to our Head of Operation.

What You Will Do

• Client communication (technical and financial enquiries, etc.)

• Take the lead in dealing with installation projects and ensure the optimum collaboration between Spirii, the Spirii clients, and Spirii partners.

• Take ownership of and handle operational tickets, issues, etc., regarding roaming, payment services,s and other technical aspects of our solution.

• Partner Support (educate, support in use of products, etc.)

• Ad hoc tasks

Who You Are

• You have a solid grasp of software products and enjoy diving into technical challenges.

• You are structured and always think
  customer first and strive to find solutions.

• Customer service experience (front and back office tasks, several customer types, several support tools, etc.)

• Project coordination and teaching experience will be considered a plus.

• Ability to work in several systems simultaneously.

• Comfortable working independently whilst being an excellent team player.

• Great communication skills and ability to interact with all levels in an organization – internally as well as externally with partners/customers.

• Curious and interested in expanding your competencies continuously and learning new products, systems, and processes.

• Interested in teaching others.

• Ambitious on behalf of our customers, our company, and yourself, whilst focusing on excellent execution.

Qualifications

• Fluent in Danish, English, and German

• Additional languages are an advantage

• Experience from Project Management and external stakeholder management

• Experience working in CRM, Customer Engagement, and ERP systems
  

• Experience supporting advanced software solutions

• Experience within the e-Mobility industry is a plus

Benefits

• Flexible Work Environment: Enjoy a collaborative, inclusive, and open workplace designed to fit your needs and support work-life balance.
• Competitive Package: Receive a competitive salary, an 11% company pension plan, and a comprehensive benefits package.
• Time to Recharge: Benefit from 32 paid vacation days (5 weeks + 5 extra) and paid parental leave to focus on what matters most.
• Career Growth: Access professional development opportunities and grow your career in a high-impact, high-growth industry.
• Stay Energized: Enjoy excellent coffee, tea, free snacks, and subsidized lunches at the office.
• Stay Active: Use our Spirii gym and shared company car to keep moving.
• Make an Impact: Be part of a team driving the future of sustainable energy while working on meaningful projects.

About Spirii – Who We Are

Spirii is a full-service e-Mobility provider, which offers hardware and software charging solutions to companies in the private and the public sector. Spirii has recently celebrated its six-year anniversary as a founded company, however the people in Spirii have extensive experience working with electric cars and charging, as well as development of future transport- and energy systems.

Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.