Customer Support Specialist (Part-Time)

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Summary:
We are seeking a Customer Support Specialist to assist users with onboarding, resolve technical questions, and help maintain high levels of user satisfaction. The role requires strong communication skills and a problem-solving mindset.

Key Responsibilities:

• Respond to support tickets, emails, and chat messages
• Guide users through platform features and tools
• Document support requests and escalate technical issues when needed
• Maintain and update support materials (FAQs, guides)
• Provide feedback to the development team

Required Qualifications:

• 1+ year of experience in a customer-facing support role
• Excellent written English and clear communication skills
• Familiarity with support systems (e.g., Intercom, Zendesk)
• Basic understanding of digital platforms and SaaS tools
• Organized, detail-oriented, and reliable

Compensation: Hourly rate, based on experience

Job Type: Full-time

Pay: $47,800.00-$53,800.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: Hybrid remote in North York, ON M3J 2J1