Find Your Next Job
Customer Team Leader
Posted on Oct. 17, 2025
- Springvale, Australia
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Melbourne (Springvale)
Employment type
Full Time Permanent
Department
Customer Relations
Deadline
2025-10-22
Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
Additional information:
- Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information:
- This role is Permanent Full-time, 76hrs/fortnight
- Applications close Wednesday 8 October 2025
- The shift times in this role will range between 8:30am to 10pm Monday to Saturday and 8:30am to 8pm Sunday
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
About this work area
As Customer Team Leader your responsibilities will include, but are not limited to:
- Leading the daily operations and support a team of co-workers in their work to secure a positive & seamless customer journey in a busy physical retail environment
- Having a thorough understanding of the payments process and using this to oversee and support the team in processing customer payments accurately and efficiently, maintaining compliance with company policies and procedures.
- Acting as a point of escalation for payment discrepancies or customer concerns, ensuring swift resolution to maintain trust and satisfaction
- Empower co-workers through continuous competence development and trust so they are always ready to support the customer journey
- Support your manager in managing the recruitment, retention, performance management and succession planning
- Working closely with your team and other teams within the business to meet department and store KPIs
Who you are
As a Customer Team Leader you are/ have:
- Previous experience as a payments or customer service leader within a retail business
- Highly developed communication and organisational skills
- Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
- Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
- You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment.
- Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.
We need people like you
At IKEA, work is so much more than a job. Come join us!
https://www.youtube.com/embed/8x_g3CQMWqI
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
PREM Group
Receptionist - 3 Month Contract
The Property Located on Merrion Road in the upmarket area of Dublin 4, our historic Victorian build…
Full Time | Dublin 4, Ireland
Apply 20 hours, 33 minutes ago
Specialist Actuary – International Financial Lines, Afr
Wolfe Tone Street, DUBLIN, IE, D01 HP90; PARIS ACTUARIAL AND PRICING 14946 Band C Sabrina Leopardi …
Internship | Dublin, Ireland
Apply 20 hours, 33 minutes ago
Senior Product Manager - Payments - 100% Remote - Emea
NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their …
Full Time | Helsinki, Finland
Apply 20 hours, 35 minutes ago
Sla Manager
Location: Vaasa, Ostrobothnia, Finland Job ID: R0117734 Date Posted: 2026-01-29 Company Name: HITAC…
Full Time | Vaasa, Finland
Apply 20 hours, 35 minutes ago
Billyard Insurance Group Ancaster
Life Insurance Broker
Job DescriptionBillyard Insurance Group Ancaster is looking for Life Insurance Brokers to join the …
Full Time | Ancaster, Canada
Apply 20 hours, 36 minutes ago
Firstvibe Technologies Inc.
Patient Case Product Manager
Role OverviewThe Patient Case Product Manager owns the strategy, roadmap, and execution for digital…
Full Time | Remote, Canada
Apply 20 hours, 36 minutes ago
Assistant Manager - Full Time (Bc - Mayfair Shopping Centre)
Why Oak? OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting o…
Full Time | Victoria, Canada
Apply 20 hours, 36 minutes ago
Automotive Parts Advisor
Who are we?For more than four decades Rafih Auto Group has been a leading automotive group in both …
Full Time | Windsor, Canada
Apply 20 hours, 36 minutes ago