D365 Business Central Lead Consultant (Operations)

• Due to client requirements, applicants need to be NZ Citizens/ Permanent Residents
• Work from any of the major cities in New Zealand.

Capgemini New Zealand - where we're all about mixing global smarts with our own Kiwi ingenuity to tackle problems head-on with the coolest tech around. We're big on creativity and teamwork, offering superb training and mentorship to keep you growing non-stop. Diversity and inclusion? Absolutely paramount! Every voice matters. We also offer flexible work setups that put your well-being first. Come and be part of our fantastic team - we are driven by the shared purpose of unleashing human energy through technology for an inclusive and sustainable future.

Our Microsoft team has grown in leaps and bounds in the past 24 months. Capgemini now has the largest D365 Practice in Australia and New Zealand. This phenomenal growth has enabled us to take on large and complex projects to deliver extraordinary outcomes for our customers.

What you'll be doing

This role has a mix of 50% support and 50% proactive advisory.

You will gain a deep understanding of each client's organization to ensure successful delivery, support in resolving issues, and help clients maximize their solutions by suggesting enhancements to improve their existing systems. Additionally, you will offer expert advice, provide tailored solutions, and ensure client satisfaction with the services provided. Your proactive approach will help clients optimize their use of Business Central, enhancing their overall business performance.

Configure Dynamics D365 BC Solutions

• Customize Dynamics D365 BC / NAV to align with client-specific business processes.
• Develop and implement configuration changes based on client requirements.
• Test and validate configurations to ensure they meet client needs and function correctly.

Provide Ongoing Support

• Monitor system performance and troubleshoot issues as they arise.
• Respond to client support requests in a timely and efficient manner.
• Conduct regular system maintenance and updates to ensure optimal performance.

Manage a Team

• Lead and mentor a small team of consultants, providing guidance and support.
• Assign tasks and manage workloads to ensure timely support ticket resolution.
• Conduct performance reviews and provide feedback to team members.

Client Partnership

• Engage with clients to understand their business goals and challenges.
• Conduct regular meetings to review progress and gather feedback.
• Develop and maintain strong client relationships to foster trust and collaboration.

Issue Resolution

• Identify potential issues before they impact on the client’s operations.
• Develop and implement solutions to resolve technical problems.
• Document issues and resolutions for future reference and continuous improvement.

Enhance Client Solutions

• Analyze existing client systems to identify areas for improvement.
• Propose and implement enhancements to optimize system performance.
• Stay updated on the latest features and updates in Dynamics D365 BC to provide innovative solutions.

Expert Advice

• Provide strategic advice on how clients can leverage Business Central to achieve their business objectives.
• Develop tailored solutions that address specific client needs.
• Educate clients on best practices and new functionalities within Dynamics D365 BC.
• Client Satisfaction
• Ensure all client deliverables meet high-quality standards.
• Gather and act on client feedback to improve service delivery.
• Maintain open communication with clients to ensure their needs are being met.

Proactive Approach

• Anticipate client needs and offer proactive solutions to potential challenges.
• Regularly review client systems to identify opportunities for improvement.
• Develop and implement strategies to enhance overall business performance using Business Central.

What is required

• • 5+ years' experience in providing objective advice, expertise and specialist skills in Dynamics 365 Business Central / Dynamics NAV Development to a wide range of clients
  • Be able to analyse, troubleshoot, scope and design requirements (including efforts required) and development (including unit-testing) of requests for our clients.
  • Great ability to work independently as well as part of a team.
  • Ability to lead and mentor a team of consultants, providing guidance, support, and professional development opportunities to enhance team performance and morale.
  • Confidence working directly with clients (remotely or on-site), and aptitude for gaining a thorough understanding of their vision will be huge strengths.
  • Demonstrated experience in a support environment – incident management, release management & change management will be familiar terms to you
  • Be an expert trouble shooter with great problem-solving skills and love getting your teeth stuck into puzzles
  • Experience in estimating BC services, capturing scope & requirements, writing user stories and development specifications
  • Manage and develop customer relationships and perceptions to achieve mutual goals
  • A hunger for knowledge with the passion to learn about the latest innovations in the industry (and multiple industries representing Clients’ breadth), which you will enjoy sharing with the wider team.
  . Personal Characteristics
  • Ability to multi-task, work under pressure and to tight deadlines.
  • Committed to ethical practice, equity and diversity.
  • Good leadership skills and a passion to bring out the best in your team
  • Excellent interpersonal, presentation, negotiation, conflict resolution and liaison skills
  • Strong business acumen and organisational and planning skills
  • Detail oriented and diligent
  • Entrepreneurial by nature with a strong sense of ownership. Extensive problem solving and excellent analytical skills

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030 and committed to becoming a net zero business by 2040.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 12 years in a row.

Our Commitment to Diversity & Inclusion

Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role.
We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at talentacquisitionaunz@capgemini.com

Information Security and Compliance

Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

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