Data Engineer

Join Nordcloud and make your mark on the European IT industry. Help our clients thrive on their cloud journey in solution areas such as infrastructure, migration, data, and security.

We are looking for a Data Engineer to develop customer service reporting

Are you interested in combining customer service insight with technical expertise? In this role, you will get to build data-driven solutions that bring together the everyday realities of customer service, voice data analytics, and modern cloud technologies.

To succeed in this role, you should have:

✅ At least 2 years of experience as a Data Engineer
✅ Experience working in customer service – you understand the importance of customer interactions
✅ Experience in developing customer service reporting – you know how to leverage data to improve service
✅ Experience integrating voice data sources – e.g., call recordings, speech recognition data
✅ Microsoft PL-300 certification or equivalent skills (Power BI, data modeling, DAX)
✅ Understanding of cloud-based data storage technologies (e.g., Azure, AWS, GCP)

✅ Ability to communicate in Finnish and English

Considered a plus:

Experience in building and orchestrating data pipelines (e.g., Azure Data Factory, Apache Airflow)
Understanding of data security and privacy in handling customer data
Experience in utilizing speech recognition or NLP in customer service data

The successful candidate is expected to go through a security clearance.

We encourage you to apply, even if you don't meet all of the requirements as we have several potentially similar positions about to open in the near future. We value your growth potential and enthusiasm!

What we offer:

• Individual training budget and exam fees for certifications
• Flexible working hours and hybrid/remote working model
• Laptop and equipment of your choice
• Local package such as extensive private health care and wellness benefits

Please read our Recruitment Privacy Policy (https://nordcloud.com/recruitment-privacy-policy/) before applying. All applicants must have the right to work in Finland.

About Nordcloud

Nordcloud, an IBM company, is a European leader in cloud advisory, implementation, application development, managed services, and training. We are triple-certified across Microsoft Azure (https://nordcloud.com/multi-cloud/microsoft-azure/), Google Cloud (https://nordcloud.com/multi-cloud/google-cloud/) and Amazon Web Services (https://nordcloud.com/multi-cloud/amazon-web-services/), and we are recognized as a 'Visionary' by Gartner for Public Cloud IT Services. With 10 European hubs and over 1100 employees, we are known for our innovative cloud-native solutions and we have delivered over 1000 successful cloud projects (https://nordcloud.com/case-studies/).

Learn more at nordcloud.com (https://nordcloud.com/) and follow the #NordcloudCommunity (https://www.instagram.com/nordcloudcommunity/)

Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.

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