Data Optimisation Analyst (Contact And Account)

At CSR, we are building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we are at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

About the role:

The Data Optimisation Analyst (Contact & Account) will be responsible for governing Contact and Customer master data across CSR, ensuring data integrity, consistency, and alignment with business standards. The position plays a key role in improving data quality, embedding governance frameworks, and supporting system and process integration. Based at North Ryde, the role works cross-functionally to drive sustainable data practices and business outcomes.

Key responsibilities:

• Be the subject matter expert responsible for defining standards, maintaining data definitions, and ensuring a consistent single source of truth across the business for Contact and Customer.
• Proactively manage and improve data quality by monitoring datasets, identifying recurring issues, analysing root causes, and driving remediation activities to reduce errors and business impact.
• Implement and embed preventative controls and governance practices to ensure data quality improvements are sustainable and reduce manual rework over time.
• Collaborate closely with business (ie Customer Master Data, Sales, Marketing and Customer Services Teams) and technical stakeholders to align data standards across processes, systems, and integrations, ensuring consistency in how data is created, maintained, and used.
• Provide input into projects, system changes, and enhancements to ensure Contact and Customer data is managed in line with agreed standards and governance frameworks.
• Apply data governance, risk, and compliance principles, including data privacy, access controls, and documentation of data lineage to support transparency and regulatory requirements.
• Contribute to building a strong data governance culture while supporting safe work practices and adhering to WHSE standards.

What you bring to the role:

• Degree qualified and a minimum 5 years' experience in master data analysis or a related role.
• Strong knowledge of Customer and/or Contact data in enterprise environments.
• Proven experience in data quality management and remediation.
• Highly analytical with strong problem-solving and root cause analysis skills.
• Ability to collaborate across business and technical teams.
• High attention to detail with strong ownership and accountability.
• Experience with ERP (SAP) and CRM platforms.

What we offer

We strive to support your professional and personal growth. Here are the rewards you will enjoy as part of the CSR team:

• Attractive salary and benefits, including access to exclusive discounts and offers.
• Supportive and collaborative culture that fosters innovation and inclusion. You will be surrounded by talented colleagues who are enthusiastic about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 15 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How to Apply:

Just click on the Apply for this job button.

We encourage you to apply even if you do not meet 100% of the requirements. If you are enthusiastic about making a positive impact and you see yourself in this role, we would love to hear from you!

To find out more about us, visit www.csr.com.au