Database And Customer Experience Manager

Introduction:
Cancer Council SA’s vision is for a cancer free future. To achieve this, we are committed to reducing the rate and impact of cancer for all South Australians through best practice prevention, research and support and this is a team effort.

We have a proud history of working across every aspect of every cancer for more than 90 years, and this is your opportunity to become a part of that history and become a member of SA’s most trusted charity.

Together, we can all play a part in reducing the impact of cancer.

Description:
About the Team

The Fundraising and Engagement area includes Cancer Council SA’s fundraising, communication, prevention and advocacy, marketing, and customer experience teams.

Fundraising and Engagement ensures a strategic and coordinated approach to our internal and external representation and enables the organisation to meet our objectives through strategy development, advocacy, brand positioning, fundraising and effective stakeholder relationships.

About the Role

This role will collaborate closely across the organisation to deliver data-driven solutions and insights that inform strategic decision-making. A critical aspect of this position is leveraging data analysis to enhance fundraising growth and donor stewardship tactics. The role involves ensuring the integrity and governance of CRM data, producing high-quality, accurate reports, and analysing trends to drive strategic initiatives.

Additionally, while focusing on delivering excellent customer experiences for our supporters, guests utilising our accommodation, and our volunteering community, the position will also emphasize maintaining and improving data quality to support these efforts.

Key Accountabilities Include:
Assist organisation-wide strategy and decision-making through the generation of comprehensive, accurate and actionable reports from available organisational data as requested by the Executive team
Generate comprehensive, accurate, and actionable reports that provide insights into fundraising performance, donor behaviour, and campaign effectiveness.
Utilise advanced analytics techniques (such as predictive modelling and segmentation) to identify high-potential donors, forecast fundraising outcomes, and tailor stewardship strategies.
Manage and develop customer service staff to ensure positive interactions with Cancer Council SA and meet service level benchmarks.

Skills and Experiences:
About You

5 years + proven experience as a Database Manager.
Experience managing database integrity, ideally with Salesforce or similar CRM.
Experience in transactional platforms.
Demonstrated ability to collaboratively work across an organisation to champion customer experience and data integrity outcomes.
Proficient in the use of Microsoft Office suite, with high level skills in Excel.
Demonstrated use of data visualisation programs (such as Microsoft BI/Tableau etc).
Demonstrated experience driving high quality customer and donor experiences and strong attention to detail.

About the Benefits

Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars
Health and Wellbeing program which includes EAP, online wellness program, flu vaccinations and financial wellbeing sessions
A balanced organisational approach to working from home and office
Learning and development opportunities to enhance your career

How to Apply

For more information, please contact Paul Morton, General Manager Fundraising & Engagement on (08) 8291 4111. Or you can view the position description.

Applications close 10.00pm, Monday 2 December.

Cancer Council SA values diversity and we are committed to creating an inclusive and safe workplace to volunteer and work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander peoples and other diverse groups.

As a part of our recruitment process candidates will be required to undertake a National Police Check and may be required to undertake a medical assessment and/or Department of Human Services clearance. While working at Cancer Council SA all our employees and volunteers must be non-smokers and not use e cigarettes at Cancer Council SA sites and are required to promote a healthy lifestyle and adopt a sun smart attitude.

We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with the contact listed for this opportunity.