Dealership Service Advisor – Toyota, A Globally Leading And Trusted Brand

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Introduction:
Patterson Cheney Toyota is a success story in the dealership industry, having received several awards from Toyota Australia. We take pride in our Service Department for achieving results that surpass expectations for the dealership, community, and team culture.

To continue our success, we are seeking a dealership-experienced Service Advisor to help us build on our achievements.

Patterson Cheney, VACC 2023, 2024, and 2025 Automotive Employer of the Year, placing us in the Hall of Fame.

You have a proven track record as a dealership Service Advisor, working as part of a team in a high-volume environment, and you have strong attention to detail.

On offer:

• Competitive salary, daily PAID overtime, plus car and commissions
• Outstanding career growth opportunities
• Ongoing in-house and Toyota Australia training and development
• Access to dealership discounts, New and Used vehicles, Servicing, and Parts
• Job security with a strong and growing independent family-owned business
• And above all, lots of support, opportunity to be a part of a close-knit team

Description:
About the role:
Reporting to the Service Manager, you will be responsible for:

• Deliver outstanding customer service in line with Toyota policies and standards, ensuring customers feel valued and informed throughout their service experience.
• Keep customers updated on vehicle servicing, addressing any questions or concerns at every stage.
• Provide expert advice on our products and services to enhance the customer experience.
• Complete all necessary ordering, invoicing and RO compliance management.
• Work closely with technicians and workshop control to ensure vehicles are ready on time.
• Build genuine rapport with customers, prioritising their needs and ensuring their satisfaction.

Skills and Experiences:
About you:

• Proven experience as a Dealership Service Advisor.
• Toyota experience is highly desirable
• Ideally, familiarity with Japanese automotive brands.
• Exceptional customer service skills, consistently delivering a 5-star experience.
• Strong written and verbal communication skills.
• Show empathy and communicate in a way that customers understand.
• Excellent organisational abilities and time management skills.
• A valid VIC Driver's Licence.
• A willingness to learn and enhance your skills.
• Ability to work between 730am to 530pm Monday to Friday with a half-day rotating roster on Saturdays

How do I apply?
Click Apply to submit your application. We do not have a closing date on this role, so please don’t hesitate to submit your application.

The successful applicant will be required to undertake a National Police Check.

Why join Patterson Cheney Cars and Trucks?
Patterson Cheney Cars and Trucks is one of Australia's largest privately owned automotive groups. We have been serving customers since 1915. We pride ourselves on delivering excellent customer service and employ approximately 1,000 staff. Our business includes multiple brands, such as Mercedes-Benz, Toyota, Isuzu UTE, Mahindra and various truck brands.

As an equal opportunity employer, we welcome qualified candidates of any gender, race, religion, or age who are eligible to work in Australia. We value our independent, family-owned business principles and promote a positive work environment. Please note that we will not be accepting agency candidates.