Debt Collection Specialist (Finland)

Join Multitude!

Multitude is a listed European FinTech company offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. Our services are delivered through three independent business units supported by our internal Banking-as-a-Service Growth Platform:

• Ferratum for Consumer Banking
• CapitalBox for SME Lending
• Multitude Bank for Wholesale Banking

With over 700 employees from 40+ nationalities, working across 25 countries, Multitude is a dynamic and innovative place to build your career. We are listed on the Frankfurt Stock Exchange under the symbol 'E41'.

The Role

We are looking for a Finnish-speaking Collections Specialist to join our team in Finland. You will play a vital role in ensuring timely debt repayments and delivering exceptional customer support. This hybrid position combines the flexibility of remote work with in-office collaboration.

Key Responsibilities:

• Proactively contact customers via phone and email to resolve overdue payments.
• Motivate customers to fulfill repayment obligations and negotiate payment solutions, including restructuring payment terms where necessary.
• Investigate reasons for delays in payments and provide tailored solutions to resolve issues.
• Monitor and manage payment agreements to ensure adherence.
• Perform skip tracing to locate and update debtor information.
• Maintain accurate records of all collection activities in company systems.
• Collaborate with external debt collection agencies (DCAs) by delivering cases on time.
• Provide occasional support to the Factoring Collections and Customer Service teams during peak or holiday periods.
• Propose customer-centric improvements to enhance satisfaction and optimize products and services.

What You’ll Need:

• Fluency in Finnish and English, both written and spoken.
• Experience in collections or customer service; experience within banking or fintech (especially SME lending) is a plus.
• Knowledge of SME lending products is advantageous.
• Strong interpersonal and communication skills for engaging with diverse audiences.
• Problem-solving, conflict-resolution, and negotiation skills.
• A confident, results-oriented mindset.

What We Offer at Multitude:

At Multitude, we believe in empowering our employees to thrive personally and professionally. Here’s what you can look forward to:

• Hybrid Work Model: Flexibility to balance remote and in-office work with your team.
• Workation Policy: Broaden your horizons by working from different countries for up to 60 days per year.
• Matching Share Programme: Invest in our company's success with our matching contribution programme after a two-year holding period.
• LinkedIn Learning Access: Explore over 16,000 courses across business, technology, and creative domains to upskill and advance your career.
• Leadership and High-Potential Programmes: Cultivate your leadership skills and unlock growth opportunities through our internal programs.
• Competitive Local Benefits:
  • In Finland, enjoy comprehensive healthcare, generous leave policies, and excellent pension contributions. (Please confirm with HR for specific details.)

Apply Now!

If you’re a motivated, confident professional excited to join an innovative FinTech environment, we’d love to hear from you!