Delivery Lead

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Introduction:
Driving delivery, empowering teams and elevating outcomes

Description:
Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Freely

This role is part of our Freely team. Freely is Zurich Cover-More’s digital-first travel insurance proposition for adventure travellers in Australia and the U.S. Founded in 2020, Freely is a travel insurance and safety app with coverage that can be adjusted on-the-go, live safety updates, 24/7 medical and emergency support, and an easy-to-start claims process with the app. Freely is committed to continue helping fellow adventure-seekers travel safer and give back to the places they visit. Freely donates 1% of revenue to environmental and social initiatives through 1% for the Planet.

What you’ll be doing:
As the Delivery Lead for Freely, you will contribute agile leadership and delivery management to empower coaching, operational excellence, and stakeholder communication.

Facilitate all core Scrum ceremonies (Sprint Planning and Showcases, Daily Stand-ups, Retrospectives) and follow up on actions for true continuous improvement

Guide the team in capacity planning and sprint goal setting, supporting self-organization and high performance

Remove obstacles and blockers to ensure smooth delivery, collaborating closely with engineering, product, and external stakeholder (managing dependencies)

Work with Product Owners to maintain a healthy product backlog: prioritize, define, estimate, and ensure actionable tasks are always ready for the team.

Continually enhance JIRA workflows, dashboards, sprint goals, and story tagging to increase clarity and efficiency.

Facilitate risk analysis and mitigation, ensuring early identification and proactive management of delivery risks

Run Bug Review Meetings with QA to address defects, prioritize fixes, and clarify requirements

Communicate sprint statistics and data (e.g., velocity, burndown, defect counts, test pass rates, team capacity) to support transparency and informed decision making

What skills and experience you’ll bring on this journey:
Minimum of 5 years’ experience as a Delivery Lead or similar role in digital, Agile environments

Demonstrated experience in managing cross-team dependencies to ensure effective delivery

Strong proficiency with Agile methodologies and frameworks, including hands-on experience with JIRA

Excellent communicator who can tailor messages for technical and non-technical audiences

Familiarity with software delivery, cloud platforms, and modern engineering practices

Skilled at facilitating teams, resolving conflicts, and fostering continuous improvement

Demonstrated capability in identifying delivery risks and leading effective mitigation actions; experience supporting teams through change or transformation is a plus

Hands-on experience or strong understanding of CI/CD pipelines, cloud infrastructure (AWS), and DevOps practices is a plus

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Appy today and let’s go to great places together!