Dental Front Desk Associate

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Job Summary
Henritze Dental Group & Affiliates | Full Time, Non-Exempt | Reports to: Office Lead | Position is 100% in-office at assigned location.

Henritze Dental Group is a patient-centered dental practice committed to providing exceptional dental care in a friendly, welcoming environment. The Front Desk Associate is a detail-oriented, organized, and compassionate individual and is the first point of contact for our patients to help ensure a smooth and positive experience for every visit.

Duties

• Greet patients and all visitors warmly and ensure a welcoming and professional front desk environment
• Answer phone calls, schedule and confirm appointments, manage calendars for dental providers
• Collect and verify patient information, including insurance details and medical history updates
• Process payments, issue receipts, and handle billing inquiries
• Maintain accurate patient records in our dental software system (Denticon)
• Ensure compliance with HIPAA and patient confidentiality guidelines
• Handle patient concerns with professionalism and direct issues to appropriate team members
• Support the dental team with administrative tasks as needed

Requirements

• High school diploma or equivalent required; additional administrative or dental certifications a plus
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational and time management abilities
• Professional demeanor and a customer-service mindset
• Previous experience in a dental or medical front office preferred
• Familiarity with dental terminology and insurance processes
• Proficiency in dental software systems and Microsoft Office Suite
• Ability to multitask in a fast-paced environment

Join our team as a Front Desk Associate where you can make a difference in the lives of our patients while developing your career in the healthcare field!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Roanoke, VA 24018 (Required)

Ability to Relocate:

• Roanoke, VA 24018: Relocate before starting work (Required)

Work Location: In person