Dental Front Desk Coordinator

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Job Title: Dental Front Desk Coordinator

Location: Primary location is Cary, NC with some occasional travel to a different office within the triangle.

Position Type: Full-Time

Position Summary:

We are seeking a friendly, organized, and dependable Dental Front Desk Coordinator to join our growing dental practice. This position is responsible for providing excellent customer service while managing patient check-in and check-out, insurance verification, and supporting the overall patient experience. A positive attitude and the ability to travel between office locations as needed are essential.

Key Responsibilities:

• Patient Check-In/Check-Out:
• Greet patients with a warm, welcoming attitude.
• Collect patient payments and post in account accurately.
• Schedule patients next visit with a goal of 100% reappoint rate.
• Insurance Verification:
• Verify patient insurance coverage before appointments.
• Accurately enter and update insurance information in the system.
• Communicate insurance benefits and financial responsibilities to patients.
• Customer Service:
• Answer incoming calls promptly and professionally.
• Address patient questions and concerns with a caring and solutions-focused approach.
• Maintain a clean, organized, and professional front desk area.

Qualifications:

• Bilingual preferred
• High school diploma or equivalent required.
• Previous dental front office or medical office experience preferred.
• Knowledge of dental insurance verification is a plus.
• Strong communication and organizational skills.
• Ability to multitask while maintaining attention to detail.
• Comfortable using dental management software.
• Reliable transportation and flexibility to travel if needed.
• A positive, team-oriented attitude and a passion for delivering excellent patient experiences.

Benefits:

• Competitive pay based on experience.
• Paid time off and holidays.
• Health insurance with company match.
• Opportunities for professional development.
• Supportive and friendly team environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Language:

• Spanish (Preferred)

Ability to Commute:

• Raleigh, NC 27615 (Required)

Work Location: In person

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person