Dental Receptionist/Office Administrator

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About Us

We’re a warm, community‑focused dental practice in Guelph, dedicated to providing compassionate and professional care for patients of all ages. From young children to grandparents, our goal is to create a welcoming and smooth experience from the moment patients walk in.

Work Hours

Monday to Thursday: 8:00 AM – 4:30 PM

Key Responsibilities

• Greet patients warmly
• Answer phone calls and emails promptly, handling inquiries, scheduling appointments, and sending reminders.
• Manage appointment calendars, including bookings, confirmations, cancellations, and rescheduling.
• Prepare, update, and manage patient records and charts.
• Verify insurance coverage, assist with billing, process payments, and provide receipts.
• Maintain a tidy and inviting reception area; manage office supplies and equipment.
• Assist with patient intake and administrative support (e.g. photocopying, faxing).
• Monitor inventory levels (dental and office supplies), place orders, and manage vendor relationships.
• Handle billing processes, insurance claim submissions, patient payments, and accounts receivable.
• Implement, and enforce office policies, procedures, and protocols to improve efficiency and compliance.
• Ensure compliance with health, safety, and dental regulations (including patient privacy handling).
• Act as a liaison among dentists, staff, and patients to foster smooth communication and teamwork.
• Address patient concerns or feedback professionally and effectively.
• Participate in marketing and promotional efforts to attract and retain patients.

Qualifications & Skills

• Education: High school diploma required; post‑secondary training (e.g., Dental Office Admin, Business, Office Management) is an asset.
• Experience: 2–5 years in office administration; dental practice experience is preferred.
• Proficient with office software and dental practice management systems (e.g. Abeldent).
• Strong customer service, organizational, multitasking, verbal, and written communication skills.
• Competence in financial processes, billing, budgeting, and attention to detail.
• Familiarity with regulatory compliance, privacy laws, and maintaining a safe environment.

Why Join Us?

• Thrive in a supportive, family‑centric environment with a strong sense of community.
• Enjoy steady, predictable hours: Monday to Thursday, 8 AM–4:30 PM.
• Plenty of room for professional growth and development
• Be part of a modern, collaborative clinic in the heart of Guelph.

Job Types: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Expected hours: 32 per week

Benefits:

• Dental care
• On-site parking

Application question(s):

• Which dental or office management software have you used (e.g., Abeldent, Tracker, Dentrix, etc.)?

Experience:

• Dental receptionist: 2 years (preferred)

Work Location: In person