Dental Treatment Co Ordinator

Tailor Your Resume for this Job

Job description:

Join the Monarch Dentistry Team! We are looking great Team Members to join our Niagara Falls location. The ideal candidates for our clinic is a multi-tasker who values playing their part for the team. We are looking for someone who provides outstanding treatment to our valued patients.

Responsibilities:

• Answer telephone calls from patients and address them respectively and in a friendly manager when they visit the clinic.
• Schedule patient appointments and communicate schedule openings with the dentist.
• Register new patients in line with acceptable standards of the clinic.
• Help patients fill out medical forms at the clinic to avoid errors and inaccurate information.
• Explain clinical procedures and educate patients to help clarify any questions or concerns they may have.
• Inform patients of in-house dental services offered by Monarch.
• Ensure that patients are made aware of cancellation policies (2 business days notice).
• Ensure that all patient files and documents are kept confidential and destroyed properly.
• Respond to all patient inquiries in a professional and timely manner, including emails and phone calls.
• Attends and actively participates in team meetings. Contributes to the team by working with clinical and administrative teams equally.
• Effectively manage recall system and accurately maintain patient database.
• Optimizes the appointment schedule by ensuring the day is full, with limited gaps.
• Manage patient calls, handling inquiries, confirmations, and appointment amendments.
• Manage potential cancellations and overcome objections.
• Processes referral letters and other patient correspondence upon receipt from provider.
• Ensure all patient billings are accurate.

Requirements and Qualifications:

• Experience as a dental office administrator / treatment coordinator.
• Experience in optimization of scheduling patient appointments
• Experience maintaining a professional level of patient privacy
• Flexible schedule with ability to work evenings and weekends based on business needs.
• Strong organizational and multi-tasking skills
• Punctual and reliable
• Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients
• Experience with Dental practice management software (such as Dentrix) is considered an asset

WHAT WE ARE OFFERING:

• Permanent positions
• Competitive wages
• Ability to work at multiple locations
• Great team to work with
• Training and support from skilled colleagues
• Collaborative team environment fast paced environment
• Convenient and flexible working schedule

Monarch Dentistry is an equal opportunity employer. We believe in creating a workforce as diverse as the communities we serve and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Benefits:

• On-site parking

Work Location: In person

Job Types: Full-time, Permanent

Pay: $21.07-$30.00 per hour

Experience:

• Treatment coordinator: 3 years (required)
• Dentrix: 2 years (required)

Location:

• Niagara Falls, ON (required)

Work Location: In person