Deployment Technician

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Introduction:
About Compnow:
Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Description:
Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• Employee discounts on IT equipment and hundreds of well known brands
• Training programs designed for you
• Long term career pathways

What you’ll do?

We are seeking a detail-oriented and proactive Deployment Technician to join our team with an exciting project. In this role, you will be responsible for supporting the deployment, configuration, and installation of hardware and software systems for our client. You will play a key part in ensuring that all end-user devices, including desktops, laptops, tablets, and mobile devices, are correctly configured, tested, and deployed according to company standards.

• Troubleshoot and support desktops, laptops, peripherals, AV equipment, printers, and basic network connectivity issues.
• Respond to and resolve IT incidents and service requests for staff and students in a timely and professional manner.
• Perform basic hardware diagnostics, configuration, and setup tasks to maintain reliable device performance.
• Maintain accurate and detailed ticket records, contributing to knowledge base documentation where appropriate.
• Communicate clearly and effectively with end users, providing regular updates and maintaining agreed service level expectations.

What you’ll bring?

• Currently studying or completed a Certificate or higher course related to Information Technology.
• Passionate about everything IT and have an above-average understanding of MacOS and WindowsOS.
• Experience in a fast-paced customer service, retail and/or operations role.
• Strong written and verbal communication skills, with excellent customer service skills.
• Strong professional attitude and conduct and ability to work well within a team.

What else do you need to apply?

• Travel on-site to our client's office in Mount Gambier.
• Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

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