Deposits Hub Specialist

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

Our culture is focused on growing each other. We strive to create an open, balanced, and flexible workplace where people feel that they belong, can be open and honest and are supported.

About the role

The Relationship Deposits Specialist is part of the Deposits AU Team. The role provides essential prudential and client relationship support for onboarding new Relationship Deposits clients, manages existing client accounts and enables our Deposits clients to reach their goals and aspirations.

The Relationship Deposits Specialist is the formal point of contact for client, client advisors, oversight of journey from client request to account opening, responsible for initiating all associated Deposits AU branch prudential management tasks, comprehensive CDD risk analysis in AML/CTF, KYC requirements and other associated day to day operational tasks.

Some of the Key Responsibilities and Accountabilities:

• Respond quickly and efficiently to the requirements of new and existing clients.
• Promote a culture of recognising the value of collaboration by engaging in effective and valuable communication with other teams to meet client expectations.
• Actively manage all new Deposits client onboarding and applications.
• Proven ability to complete work independently.
• Ability to interpret and execute Deposits AU branch prudential management tasks, moderately complex CDD risk analysis in AML/CTF, KYC and other associated operational tasks including effective triage of referrals.
• Required to liaise with all relevant parties to ensure that documentation and accounts are processed promptly and accurately.
• Adopt and promote best practice within the Deposits team and when undertaking work as allocated.
• Utilise appropriate workflow tools and processes to provide key stakeholders with clear oversight on workload and capacity.
• Manage client reviews in line with Bank policy and procedure.
• Monitor accounts in excess and taking the appropriate action as directed from a commercial and prudential perspective.
• Work collaboratively with key stakeholders and partners to foster an environment of continuous improvement within Country Banking.
• Develop and maintain strong internal relationships within the broader Rabobank network.
• Ensure compliance with the Bank’s policies and procedures at all times including Audit, Compliance and Business Continuity.
• Undertake administrative work as required, including responding to telephone and branch enquiries and general liaison with clients, other service providers, branches and other stakeholders.

To be successful in this role you will have:

• Experience in a similar role or within banking, finance or agriculture (as a guide).
• Ability to interpret and execute branch prudential management tasks and other associated operational tasks.
• Strong understanding of risk analysis in AML/CTF and KYC requirements.
• Possess a strong understanding of client structures.
• Experience working within a customer service environment.
• Strong knowledge of Deposits.
• Strong communication at all levels both written and verbal.
• Ability to develop and maintain strong relationships with key internal and external clients.
• Capacity to work towards timeframe and manage client expectations.
• Developed planning and organisational skills to manage competing priorities.
• Ability to work effectively with no supervision and within a team environment.

What we are proud to offer you:

Rabo@Anywhere is our hybrid way of working at Rabobank and for Australia, which means we have a blend of time working between the office and home.

Wellbeing leave. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Our Values

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

Rabobank is not accepting submissions from recruitment agencies for this role.

You must hold valid work rights to be considered for this role