Depot Manager

Job Summary:
The Depot Manager is responsible to meet or exceed Service goals in the management of a Service Centre which includes a team of Route Sales Representatives. Reports to the General Manager.

• Partner closely with sales consultants within Service area to assist in new business acquisitions and successful new business installations
• Ensure all company policies and procedures are followed at their location, including safety and Service SOP.
• Manage retention and growth by motivating their Service Centre team to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.

• Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
• Leading their Service Centre team to success, communicate changes and policies, oversee route organization, project a professional image and cooperatively work with other departments in the branch.
• Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
• Follow written and verbal instructions and perform other tasks as directed by the General Manager.
• In coordination with General Manager, the Depot Manager will be responsible for hiring, disciplining and terminating of Service Centre staff
• Some Depot Managers may be responsible for the management of Loaders/Unloaders and Customer Service office Personnel
• Oversees a service center. This includes securing the facility, ensuring the facility is of the highest standards in terms of cleanliness and safety.
• Manage facility service vendor relationships such as cleaning companies, snow removal, security firms, local garages for mechanical work on trucks etc.
• Managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.
• If depot is a leased facility, manage the relationship with facility owner/landlord.