Deputy Claims Manager

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Deputy Claims Manager

The duties and responsibilities of the role of Deputy Claims Manager will include, but will not be limited to:

· Handle a portfolio of claims from notification to settlement

· Review and support resolution of complex or high value claims

· Support the Claims Manager with day-to-day oversight of the team.

· Authorise claim payments.

· Act as a point of escalation for complaints.

· Act as a point of referral for technical queries from claims handlers.

· Assist with error and breach handling.

· Respond to internal audits and implement corrective actions where required.

· Assist with insurer audits and prepare relevant documentation.

· Monitor team workflows, service levels, and key performance indicators.

· Assist with onboarding and training of new claims staff.

· Deliver or coordinate training for the claims team.

· Ensure compliance with internal policies and all relevant regulatory requirements.

· Liaise with brokers, policyholders, solicitors, and third-party providers to progress claims.

· Contribute to claims reporting and identify emerging trends.

· Track and monitor settlement rates, recoveries, average settlement cost, average claim lifecycles and service provider cost performance; ensure results are in line with targets; assist the claims manager formulate and implement improvement plans

· Review and approve declinatures

· Deputise for the department manager in their absence

· Ad Hoc duties as and when required

Requirements:

· Minimum of 10 years’ experience handling Commercial, Employers’ Liability (EL), Public Liability (PL) claims and Personal Injury Motor claims

· Previous managerial or leadership experience is essential

· Strong technical knowledge of claims handling and resolution processes

· Excellent communication and stakeholder management skills

· Ability to work under pressure, manage multiple priorities, and meet deadlines

· Strong attention to detail and commitment to compliance and quality standard.

· Previous experience in delivering claims training is an advantage

Salary and Benefits

- Competitive salary depending on experience

- Company Pension

- Private Healthcare Package

- Annual Performance Bonus

- Hybrid work between office & home

- Additional AL days every 2 years of service

- & more

Job Types: Full-time, Permanent

Pay: From €75,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 12/06/2025