Deputy Commercial Team Leader

Job ID: 293096

Date posted: 05/06/2025

• Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities for CMP.
• Follow up and act accordingly by using proven solutions and good examples.
• Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points.
• Apply actively sales steering to department’s top-selling products, prioritized products and IKEA service products in every channels, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability.
• Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability.
• Be an active speaking partner with your Store Commercial Team and your matrix in HQ to have an effective collaboration between the store and the HQ, by keeping an active eye on the competition and sharing best practices and prove solutions.
• Proactively work with HR department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind.
• Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.
• Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning.
• Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering.

• Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L.
• Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity.
• A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships.
• Ability to organize and prioritize different tasks and processes.
• Ability to identify business opportunities and to create a high commercial performance.
• Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward.
• Ability to speak fluent in Italian and English.