Deputy Director, Central Operations Desk

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

Kindly be advised that this position is on Rikers Island. The Department of Correction seeks to appoint a Deputy Director of the Central Operations Desk (COD), who, under the direction of the Executive Director of the Central Operations Desk (COD), with wide latitude to exercise of independent action and decision-making, will support leading and managing the agency’s 24/7 operational communications system and unit. The chosen candidate will have demonstrated experience supporting the management of day-to-day operational communications such as situational awareness, emergency coordination, tracking, incident documentation operations of the agency’s robust incident reporting system. The selected candidate’s responsibilities may include but will not be limited to the following:

• Supervise COD coordinators and administrative staff on all tours;
• Lead the operations on behalf of the Executive Director of COD in their absence;
• Support and supervise quality assurance of the workflows and production;
• Support the management of COD as the central exchange of agency incident information;
• Write and send incident alerts and reports, and ensure accuracy

of COD incident alerts and reports;

• Ensure all information is completed accurately and timely;
• Coordinate non-incident special alerts as directed;
• Coordinate information sharing with internal stakeholders to monitor

and update the status of incident response;

• Communicate with external inter-agency partners such as the NYPD and agencies as needed;
• Support training new personnel and establish training guidelines;
• Ensure that communication about incidents within jails, outposts, department

locations/operations, and transportation operations are properly processed;

• Confirm the scope and nature of incidents, ensure that agency notifications are performed,
• Analyze information from multiple sources, prepare reports for dissemination to

Executive Staff and senior officials of the City;

• Serve as a liaison on with facility leadership, on initiatives, projects, operations, and exercises;
• Support records access, retention, and management needs;
• Support communications in the field for outpost/offsite incidents;
• Work with stakeholders in developing training, and coordinate staff training;
• Work with executive staff to effectively promote all policy positions and policy strategies to

critical stakeholders and external entities to achieve desired outcomes;

• Represent the unit at meetings with oversight entities and external partners;
• Track and identify trends in incident alert/correspondence to find root causes of

recurring problems and implement solutions

Preferred Skills;

• Ability to be on call, work after business hours and on weekends.
• Familiarity with emergency management, law enforcement, and correction;
• At least three years of executive management or supervisory experience in a law enforcement field/agency with an incident reporting system such as emergency management;
• Experience in city, state and federal government a plus;
• Excellent writing, editing, communication, inter-personal, time-management and organizational

skills;

• Ability to problem solve, prioritize tasks, and to delegate when appropriate.
• Ability to retain confidential information.
• Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality

work product.

• Possess commitment to a collaborative work ethic;
• Ability to engage and build relationships with a range of stakeholders and community partners;
• Professional experience working with a range of stakeholders, including hard-to-engage

communities,
local government, non-profits, business organizations and academic institutions;

• Knowledge of communications, community engagement practice, recruitment, and marketing;
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), social media and other

data sources.

CONFIDENTIAL AGENCY INVESTIGAT - 31142