Deputy General Manager

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Deputy GM at Charleville Park Hotel

We have an exciting opportunity for an experienced Deputy General Manager in the excellent 4* Charleville Park Hotel.

Recently awarded a 2021 Tripadvisor Travelers’ Choice Award, Charleville Park Hotel is proud to be named amongst the top 10% of hotels worldwide for delivering fantastic customer experiences. If you are an amazing Operations Manager who wants to make great money working at an amazing company then keep reading!

This senior role will report to the General Manager and oversee day to day operations of the hotel with particular emphasis on conference & banqueting, restaurant, room service, bar, food and beverage control & duty management functions.

Main Responsibilities:

• Produce a weekly forecast for Payroll, Sales, Food & Beverage Department and other costs required in the hotel.
• Managing budgets and financial plans, controlling expenditure and stock control
• Ensure the effective yield management of Food & Beverage areas, working closely with the Head Chef, Sales Manager and all HOD’s to achieve the highest possible department revenue
• Effectively manage cost lines of Food & Beverage Department while maintaining 4 star standards throughout the Food & Beverage Departments
• Setting and achieving sales and profit targets; in house promotions and getting the team involved
• Ensure recruitment, training & development of the team is conducted in line with The Charleville Park Hotel Procedures and industry best practice
• Ensure the department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty
• Support the Accounts Department to produce as per an agreed timeframe, stock takes and G.P.% results for beverage sales
• Keep up to date with industry trends, developments and changes in legislation which may impact on the Food & Beverage Department
• Take a pro-active part in the overall operation of the hotel by contributing to management meetings & hotel development plans
• Recruit, train and develop the key people within the Food & Beverage Departments, to enable them to operate and manage their individual departments in an efficient and professional manner
• Aim to improve communication throughout the team and promoting good internal customer relations
• Ensure management, duty and department roster is up to date;
• Promoting and marketing the business internally and to the local community;
• Ensure weekly forecasts, time point and wages are reviewed and submitted on time
• Meeting and greeting customers;
• Dealing with customer complaints and comments, addressing problems and troubleshooting
• Ensuring events and conferences run smoothly;
• Dealing with contractors and suppliers;
• Ensuring security is effective;
• Carrying out inspections of property and services;
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Supervising maintenance, supplies, renovations and furnishings
• Ensuring the inside and outside of the hotel is up kept up to 4* standards at all times in relation to service appearance and maintenance.

We offer:

• Competitive salary
• Free leisure club membership after 6 months of service,
• Meals while on duty
• Continual training and development
• Career progression within the Group
• Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
• Employee Hotel Discounts within the So Hotels
• On-site parking

Skills and Qualifications:

• At least 2 years’ experience at HOD, F&B Manager or C&B Manager in 4* or 5* property of similar size
• 3rd level qualification in hotel management, hospitality or related field
• Proven track record in managing people and bringing out the best in direct reports
• Proven ability to organize large events with focus on attention to detail
• Commercially astute with budget management responsibility in a prior role
• Exceptional communication skills and able to deal with multiple stakeholders at different levels in the organisation

Job Type: Full-time

Benefits:

• Food allowance
• Gym membership
• On-site parking
• Wellness program

Ability to commute/relocate:

• Charleville, County Cork: reliably commute or plan to relocate before starting work (required)

Experience:

• F&B/Ops Mgt: 3 years (preferred)

Work Location: In person