Design Research Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa USA Inc., a Visa Inc. company, needs a Design Research Analyst (multiple openings) in New York, NY to:

• Conduct generative and iterative user research in collaboration with Visa Product partners.
• Provide consultancy, strategic direction, and implement a broad range of user research services.
• Conduct various forms of research, including generative, iterative, and summative.
• Responsible for performing heuristic reviews and aiding in the creation of surveys.
• Lead design thinking workshops, facilitating user interviews, and conduct usability and RITE testing.
• Execute research via remote research tools, and in-person in various formal or informal research environments.
• Synthesize data and produce high-quality deliverables that summarize research findings and offer insights, recommendations, personas, journey maps, user flows and other research artifacts for product development.
• Present and discuss research findings with stakeholders that facilitate product decisions.
• Share work and processes internally with other researchers and designers.
• Up to 5% domestic travel required.
• Position reports to the Employer’s New York, NY office and may allow for partial telecommuting.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Basic Qualifications:

• Master’s degree in Computer Science or related field.
• Working with various types of research approaches (generative, iterative, and summative).
• User research methodologies such as usability testing, concept evaluation, user interviews, design thinking workshops.
• Providing strategy, guidance, and execution of a full spectrum of user research services, including knowledge of information architecture and survey design.
• Using research tools for collecting and synthesizing data.
• Liaising with and managing expectations of project stakeholders and design partners.
• Communicating the research plans, findings and recommendations to stakeholders through formal and informal presentations.

Experience in the skills can be gained via academic coursework and/or work experience.

Worksite: New York, NY

Travel Requirements: Up to 5% domestic travel required.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $117,600.00.00 USD to $182,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.