Digital Advisory Engagement Lead

Job Description Summary

Cushman & Wakefield's Client Business Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.
Our C&W Technology Team of Solution Leads, Project Managers, Business Analysts & Solution/Technology Consultants and work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data- centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge. –
Cushman & Wakefield's Client Care & Digital Advisory Practice develops and delivers Digital Building, Digital Workplace and Digital Platform solutions through a combination of advisory services and partner-driven technology ecosystems. As a digital advisory service, C&W focuses on understanding the current client environment and the underlying opportunities for technology to drive operational efficiencies and enhance occupant experiences. Developing relevant capabilities and associated use cases will provide the framework for implementing any required operational processes and supporting technology solutions.
Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions.

Job Description

The role of the Senior Advisory Engagement (SAE) Lead works in partnership with senior leadership, clients, account teams, and representative business lines to develop, promote, and deliver technology services, solutions, and platform capabilities.

The SAE Lead will be responsible for developing and delivering advisory services in support of all Client Care & Digital Advisory group client engagements. Digital Advisory services include smart and connected buildings, workplace and platform solutions.

The SAE Lead will:

§ Project and program manage multiple simultaneous advisory engagements through the delivery lifecycle.

§ Strategically and tactically collaborates and aligns with Technology Client Care regional leadership and dedicated resources

§ Acting as the primary advisory engagement representative, help build multi-level, trusted advisor status with internal and external (client) teams.

§ Formulate the high-level strategy, goals, and overall structure of each engagement opportunity.

§ Assist engagement teams with internal and external stakeholder management.

§ Develops engagement proposals and manages commercial arrangements (client or account billings)

§ Assist in maintaining engagement pipeline and program tracking.

§ Develop engagement workplans, maintain content repositories using consistent methodologies, provide periodic engagement status updates where necessary.

§ Organize and facilitate/lead client meetings.

§ Formulate and articulate client-specific findings, opportunities, and recommendations to the client and account teams.

§ Draft engagement deliverables and/or direct teams to complete engagement deliverables

§ Identify and mitigate engagement risks: scope, timing, resourcing, financial.

§ Call for and collaborate with other C&W Technology functions including Technology Innovation, to further define technology strategy, offerings, innovation opportunities.

§ Assist in the review/assessment of emerging technologies and solutions relevant to Client care & Digital Advisory clients.

§ Assist in technology partnership management routines: partnership identification, agreements and contracting, investment management, partnered go-to-market planning, etc.

KNOWLEDGE AND EXPERIENCE:

§ Bachelor's degree and 5-7 years of progressive experience in technology project management, technology consulting, real estate/workplace, operational technology, smart buildings, or information technology.

§ Consulting (real estate, management, workplace or technical) experience is required.

§ Pertinent understanding of real estate, information technology, data management, and smart building and workplace technology practices required.

§ Displays a desire to learn an in-depth working knowledge and understanding of the smart buildings, operational, and workplace technology industry to include the existing and emerging vendor landscape.

§ Illustrates quantitative problem-solving skills that include technical, operational, and systemic solutions. Demonstrates the ability to overlay financial and organizational considerations to potential issues or solutions.

§ Excellent knowledge of business and technology concepts. Shows the ability to apply the concepts to varying client needs creatively and at time, independently.

§ Ability to influence and manage partnerships using mature relationship building, communication, and leadership skills.

§ Demonstrate exceptional time management and organizational skills; show the ability to balance multiple priorities and projects.

§ Willing to collaborate and invest in an active role in building emerging business practices within a complex multi-national corporation.

§ Deals well with change and adapts accordingly to shifting priorities and direction as needed.

§ Must be well-organized and able to collaborate with a decentralized team effectively.

§ Must be willing to collaborate closely with clients and teammates while working remotely.

§ Strong emotional IQ inclusive of client attentiveness, curiosity/empathy for client perspectives and ability to delicately navigate stressful situations.

§ Proven client facilitation skills; confident in an executive setting

PRINCIPLE RESPONSIBILITIES:

§ Engages and manages several internal and external initiatives simultaneously.

§ Leads multiple projects or engagements through the delivery lifecycle to include supporting the initial pitch, scope definition, and delivery activities to ensure meeting all client expectations.

§ Acts as the primary contact for the senior client and business unit leaders. Build effective and trusting working relationships to help the team meet or exceed client needs.

§ Understand client’s business model. Educates the client around industry trends and recommendations and appropriately challenges client assumptions where necessary to generate their buy-in and final support.

§ Effectively leads client engagements and coordinates with the appropriate subject matter experts to ensure accuracy and timeliness of the information conveyed throughout the process.

§ Collaborates with team members to ensure client solutions are identified and align with the overall advisory services engagement outcomes.

§ Support the ongoing optimization of the team’s services offerings, methodology, models, and requirements.

§ Communicates and leads with a vision and purpose.

§ Travel as needed. but typically, not more than 20%

§ Other job duties as assigned.

PHYSICAL CONDITIONS :

The position works primarily in either a remote work environment (home office is acceptable) or satellite corporate office. If working from home, a conducive work environment must be readily available for daily use.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $102,000.00 - $120,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”