Digital Customer Relationship & Sales Administrator

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About the Role

You'll be the daily point of contact for our existing customers — building genuine one-to-one relationships, mostly digitally, helping them order, and identifying where they'd benefit from more of what we offer. Alongside that, you'll own sales administration: keeping our CRM accurate, and occasionally administering purchase orders. This is a relationship-first role, backed by strong process and systems — not a cold-calling or new-business role.

Core responsibilities:

• Build and maintain one-to-one digital relationships with existing customers — daily contact via email and our online ordering channels
• Help customers through the online ordering process and be their go-to point of contact
• Identify and act on upsell and cross-sell opportunities within our existing customer base
• Speak to customers by phone when it's the right way to help them
• Process customer orders and quotes accurately through our ERP system
• Maintain and update customer records in HubSpot (CRM)
• Occasionally administer purchase orders
• Update and manage content on our website, including uploading promotions and product/pricing changes
• Liaise with sales, stores, and credit control to keep orders moving smoothly
• Flag process gaps or inefficiencies rather than just working around them

What We're Looking For

• Personable and genuinely enjoys daily contact with customers.
• Comfortable and confident with digital communication and online tools, but happy to pick up the phone when it helps.
• Proven experience in a customer-facing, sales support, or commercial admin role — a degree is not required if you have the equivalent hands-on experience
• Process-driven and highly organised — someone who works within our existing systems, spots where they can be tightened up, and drives that improvement themselves rather than waiting to be asked
• Ambitious and career-driven, with the energy to take ownership of the role and grow with the business.
• Comfortable working in an ERP system for order and quote processing
• Experience using a CRM platform (HubSpot experience is a strong plus)
• Confidence updating and maintaining website content
• Strong attention to detail and ability to manage multiple customer relationships and orders at once
• Good working knowledge of Microsoft Office (Outlook, Excel) — not essential, but useful
• Self-starter who can work with minimal supervision in a small, close-knit team

What we Offer

€32,000 basic salary + commission

Mon-Thursday: 8:30 - 5pm, Friday 8:30 - 4:20pm

Based in our Dublin 12 office

Free Parking

Pension scheme

Work with a small team of motivated individuals

Job Type: Full-time

Pay: €32,000.00-€34,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking

Application question(s):

• What's your experience helping customers online — by email, chat, or through an online ordering system?

Work Location: In person