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LSEG (London Stock Exchange Group)

Digital Customer Success Manager

Posted on Nov. 26, 2024

11, South Korea
No Salary information.

Full Time

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Role Responsibilities

Provide customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them
Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy
Find leads and connects with sales to work on growth opportunities
Bring in customer intelligence and feedback into LSEG CRM system
Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth
Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.

Qualifications And Experience Required

Proficiency in English, Korean
University degree or relevant work experience equivalent
Financial & Risk industry knowledge required –including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
Ability to map a customer’s business process to product capability
Strong ability to collaborate with internal operational and account management teams
Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner
Strong problem-solving skills
Ability to adapt and thrive in a fast-paced environment and rapidly- changing market

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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your rights and how to contact us as a data subject

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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