Digital Editor

As a Digital Content Editor, you will be responsible for creating and delivering a customized and personalized experience through content for Heathrow.com and the Heathrow App. You will prioritize consumer interests in all decision-making processes while also promoting other non-passenger priorities in a balanced manner. This multifaceted role requires expertise in content creation, digital marketing, copywriting, branding, public relations, page design, and SEO.

The Digital Content Editor need to stay abreast of the latest trends and developments in technology and help drive future digital strategies to ensure remains a world leader in digital marketing and communications.

This is a 12-month fixed-term contract (FTC).

• Delivering the right content to hit our targets, whether commercial, corporate or customer service. This includes identifying the right content for the audience, writing, and editing copy, creating imagery, working up technical implementations, building pages and ensuring content is always fresh and accurate.
• Developing information architecture to enable usability, search engine optimisation and best practice maintenance. Confidently operating content management systems including Adobe AEM Content Management System(preferably) in a multi-user enterprise environment.
• Understanding and implementing digital marketing strategy and initiatives, helping to define technical requirements, and operate marketing systems ranging from customer loyalty programmes to digital advertising to analysis of user statistics. Create jointed up plans that work with our SEO and Paid media approach.
• Implementing page designs, building in new functionality, or deciding on future directions. Ensure all our products meet strict targets on usability, accessibility, and web standards.
• Working with the customer team to create and test propositions and content to improve the experience.

• Proven digital editing and visual design skills.
• Communications/Marketing background essential; digital technology and user interface knowledge an advantage.
• Excellent working knowledge of web standards, user experience design, accessibility and responsive web design.
• Solid experience with content management systems, personalisation and optimisation tools, particularly Adobe AEM CMS and analytics (particularly Adobe).
• Proven all-round knowledge of search engine optimisation, from content strategy to site and page structure. Must be up to speed with search term trends and changing requirements.
• Possesses drive, enthusiasm, and self-motivation, and is willing to actively engage and take initiative when necessary.

Ideally, you'll also have:

• Travel/aviation/retail industry background and knowledge would be useful but not essential.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.