Digital Guardian - Join Our Team Of Tech Heroes! - It Technician

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Love solving problems? Thrive on making Customers' days better? Ready to be part of something special?

DAGI isn't your typical IT company. We're a cybersecurity-focused managed IT service provider that's built something rare: a culture where talented techs actually enjoy coming to work, our Customers genuinely appreciate us, and everyone brings their A-game. Our Customers truly Partner with us - this isn't just break-fix support, it's a relationship where we're trusted advisors working together toward their success. We're growing, our clients are fantastic, and we need another tech hero to join our crew.

What You'll Actually Be Doing

This is a Customer-facing role where you'll be the trusted advisor our Southwestern Ontario clients count on. You'll:

• Provide onsite and remote technical support directly to clients across the region
• Meet regularly with Customers to keep them informed, review their technology needs, and ensure they're fully supported
• Troubleshoot everything from "my email isn't working" to complex network issues
• Manage Microsoft 365 environments, hardware deployments, and network configurations
• Build true partnerships with Customers who will know you by name (and probably first name)
• Work alongside our team of experienced techs who've got your back
• Occasionally travel to our London office for team collaboration
• Help shape the future of our growing Sarnia presence (we're planning to expand!)

Base Location: Sarnia area (requires appropriate home office setup, reliable High Speed Internet connection, and reliable transportation for client visits)

Who You Are

We're not looking for a robot who recites scripts. We want someone who:

• Has fun but stays professional - You know when to crack a joke and when to be all business
• Puts Customers first - Their success genuinely matters to you
• Isn't afraid to say "I need help" - We all do sometimes; the best techs know this
• Pays attention to the details - Because "close enough" doesn't cut it in IT
• Loves learning - Technology changes; staying curious is non-negotiable
• Owns their mistakes - We all make them; owning them makes you stronger
• Brings energy and dedication - Match our vibe, help us raise the bar

What We Offer

Compensation & Benefits:

• $19.35 - $28.50/hour (based on experience)
• Health benefits (eligible after 6 months/post-probation)
• High-speed internet stipend
• Company-provided PC and equipment
• Mileage reimbursement at CRA rates for personal vehicle use
• Real growth potential - we promote from within, and management opportunities exist

The Intangibles:

• Work with a team that's genuinely skilled AND genuinely nice
• Serve clients who actually appreciate great IT support
• Report directly to our CTO (short chain of command = your voice matters)
• Be part of building something as we grow
• Join a company that takes cybersecurity and compliance seriously (because our Customers deserve it)

What You Need

Required:

• 3+ years of IT support experience
• Solid experience with Microsoft 365 administration
• Network troubleshooting skills
• Hardware troubleshooting and deployment
• Valid G-Class driver's license and reliable vehicle (client sites require travel)
• Professional communication skills

Nice to Have:

• ConnectWise Manage experience
• VoIP phone system administration (setup, troubleshooting, management)
• MSP background
• Relevant certifications (CompTIA, Microsoft, etc.)

Ready to Join Our Tech Heroes?

If you're tired of being just another ticket number at a faceless company, if you want to work somewhere that actually cares about culture and Customers, and if you're ready to bring your skills to a team that'll appreciate them - we want to hear from you.

Apply now and tell us why you'd be a great fit for DAGI!

A Quick Note About Our Application Process

We know there are many talented IT professionals out there, and we're excited to meet you! To help us find the right fit for our team and give every serious candidate fair consideration, we've included screening questions with this posting.

If you're genuinely interested in joining the DAGI team, please take the time to answer all questions thoughtfully and thoroughly. Your responses help us understand not just your technical skills, but how you think, communicate, approach problem-solving, and whether you'll be a great culture fit for our team.

BONUS TIP: Somewhere in your responses, work in the term "Cyber Knight" - this shows us you actually read the entire posting (and yes, we notice these things because attention to detale matters here!).

We look forward to hearing from you!

DAGI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: $19.35-$28.50 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Mileage reimbursement
• Paid time off
• Work from home

Application question(s):

• Do you have access to a reliable high-speed internet connection at your home workspace?
• You've just resolved a network connectivity issue for a client. Describe what information you would include in your documentation of this ticket. (Short Answer)
• Do you have access to a reliable personal vehicle that you can use for work-related travel to client sites throughout Southwestern Ontario? Please briefly describe your vehicle situation.
• How have/would you "put the Customer first" in an IT support role? Give a specific example if possible.
• How do you feel DAGI would be a good fit for you, professionally?

Experience:

• IT support: 3 years (preferred)

Language:

• English (required)

Licence/Certification:

• G-Class Drivers License (required)

Willingness to travel:

• 100% (preferred)

Work Location: Hybrid remote in Sarnia, ON