Digital Marketing & Administrative Coordinator

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Digital Marketing & Administrative Coordinator

We are looking for a hands-on, organized and proactive team member to support our e-commerce operations, digital marketing, administrative tasks, customer experience and in-person events. This is a full-time, in-office role, Monday–Friday.

Key ResponsibilitiesDigital Marketing

• Plan, manage and optimize Facebook & Instagram (Meta) ad campaigns within approved budgets.
• Create, schedule, and manage Klaviyo email campaigns, including newsletters, promotions and customer communications.
• Design graphics and marketing materials for email campaigns, Meta ads and other digital initiatives.
• Monitor digital marketing performance and provide insights and recommendations to improve engagement, traffic, conversions, and ROI.
• Support PR, B2B marketing, sales initiatives, promotions, newsletters, and other marketing activities.
• Maintain the marketing and promotional calendar to ensure campaigns, launches, events, and communications are coordinated.

E-Commerce & Customer Experience

• Manage and maintain the Shopify store, including products, inventory, pricing, promotions, collections and website content.
• Monitor online orders and assist with fulfillment, packing, and shipping, ensuring accuracy and high presentation standards.
• Handle customer inquiries, returns, exchanges, shipping issues and other customer service requests with professionalism and efficiency.
• Support product launches, website updates, promotions, and other e-commerce initiatives.

Administrative & Operational Support

• Coordinate with suppliers regarding production, inventory availability, product timelines, and deliveries.
• Assist with social media content planning and management.
• Coordinate communications and follow-ups with clients, suppliers, partners, and other business contacts.
• Prepare meeting materials, presentations, reports, documents and other business-related materials as needed.
• Provide general administrative and operational support as required.
• Assist with planning and executing trunk shows, pop-ups, trade shows, special events and other brand activations, including event logistics, marketing materials, product preparation and post-event follow-up.

Ideal Candidate

• 2+ years of hands-on experience with Shopify, Meta Ads, Klaviyo, Canva and Excel.
• Experience in e-commerce and digital marketing, ideally within retail, fashion, jewelry, luxury or a consumer-focused brand.
• Strong organizational, communication, and time-management skills.
• Highly detail-oriented with a proactive, solutions-focused mindset.
• Able to prioritize and manage multiple projects in a fast-paced, hands-on environment.
• Comfortable balancing digital marketing with day-to-day administrative and operational responsibilities.
• Strong written communication and customer service skills.
• Flexible, adaptable, and willing to roll up your sleeves and get things done.

This role is ideal for someone who enjoys a varied, hands-on position that combines digital marketing, e-commerce, customer service, administration and events. The successful candidate will be organized, proactive and comfortable managing multiple priorities in a fast-paced environment where attention to detail matters.

Pay: $65,000.00-$73,000.00 per year

Benefits:

• Casual dress
• On-site parking

Ability to commute/relocate:

• North York, ON M6B 1P5: reliably commute or plan to relocate before starting work (required)

Experience:

• Digital marketing: 2 years (required)

Work Location: In person