Direct Processor

• Comprehensive medical insurance plan
• Dental and vision insurance
• Generous paid-time-off
• 12 paid holidays
• 401(k) plan
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

• Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
• Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.

• Adhere to all lending compliance guidelines.
• Suggest cross-sell of applicable Meritrust services to new members, where possible.
• Maintain confidentiality in all Credit Union matters.
• Present a positive, successful image of the credit union through a professional appearance and courteous attitude.
• Supports the Sales Team by pre-closing, scheduling, and processing loans and deposit products.
• Displays excellent member service and strong interpersonal skills by building and maintaining a positive relationship with internal and external members.
• Communicate and follow up with members, gathering items necessary to close loans, perfect the lien, and/or open accounts.
• Schedule closing appointments with members and branch, if applicable.
• Process and maintenance ACH or funding for members.
• Send funding notices to loan officers.
• Verify supporting documents and process direct loans within the allotted timeframe.
• Deliver quality loan documents, error free, to branch staff for in-person closings or directly to members via DocuSign.
• Disburse loan proceeds according to the approval.
• Assist Credit Union staff with loan processing questions.
• Efficiently research, correct, and perform all necessary transactions on member accounts.
• Perform other duties as assigned by supervisor.

Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Meritrust Credit Union, we encourage you to apply!

Thank you for your interest in Meritrust Credit Union.

Required Education

• High School Diploma

Required Knowledge

• Understanding of consumer lending practices and indirect lending workflows.
• Knowledge of loan documentation requirements and verification procedures.
• Awareness of regulatory compliance standards (e.g., Truth in Lending, Fair Lending).

Experience Required

• Minimum of 1-2 years of experience in loan processing, preferably in indirect lending or auto finance.
• Experience in the financial services industry, most specifically in consumer lending.

Required Hard/Technical Skills

• Detail Orientation: Strong attention to detail and organizational skills.
• Communication Skills: Excellent verbal and written communication abilities.
• Adaptability: Ability to work in a fast-paced, deadline-driven environment.
• LOS Skills: Proficiency in loan origination systems and Microsoft Office Suite.
• Problem-solving: Proactively resolves issues with loan documentation or processing workflows, implements effective solutions.
• Service Orientation: Customer service orientation and professionalism.

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WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 10 lbs.

This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.