Director, Clinical Service Design

Job Category: Leadership Hospital Location: Newmarket ON Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $84.67 - $100.64

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

Southlake Health is embarking on a multi-phased strategic planning initiative to redevelop and transform Southlake into a Distributed Health Network to continue to deliver leading-edge care closer to home.

The Director Clinical Service Design is a key leadership position responsible for leading, planning, executing and evaluating all Clinical Planning, Operational Readiness and Transition Planning initiatives for Southlake’s redevelopment project. Reporting to the VP Facilities and Infrastructure, Chief Redevelopment Officer (VP, CRO), the Director will play an integral role in bringing expertise of leadership, clinical, organizational, and operational perspectives to the planning, design and implementation processes for Southlake’s second hospital and renovation of our Davis Drive campus to support the delivery of leading-edge care.

What you will be doing:

• Lead the Hospitals’ clinical planning and Operational Readiness Plan for the Project to support the successful development and transition to a new hospital and renovated Davis Drive campus in consultation with internal and external stakeholders. Initiate and prepare regular reports, schedules and presentations as required.
• Work directly and collaboratively with internal partners (Leadership teams, Directors, Managers, all staff, physicians, patients and families) and external partners (Ministry of Health (MOH), Ontario Health (OH), Ministry of Infrastructure (MoI), Functional Programmer, Infrastructure Ontario (IO), the Planning, Design and Compliance Team (PDC), consultants) to direct the clinical planning and operational readiness initiatives for the Project at each stage of the Redevelopment.
• Initiate strategies and maintain a collaborative approach with clinical services leadership, Chief Operating Officer, and committees to develop future models of care, encourage quality/process improvements, ensure emerging clinical trends, support best practices and evidence-based design approaches, and identify project impacts in the decision-making process to reflect the project’s mission, vision and values.
• Lead Clinical Planning and clinical input into the development of the functional program, project plans, output specifications, workflow designs, operational improvements and implementation schedules in collaboration with the Redevelopment project team, internal partners, external partners, the PDC team, scheduler, and Project Co.
• Oversee/support multiple clinical user groups throughout the project to assist with defining operational details of the patient care programs for the purposes of informing design, furniture/fixtures/equipment requirements and operational readiness plans.
• Support the development of the functional program with key internal and external stakeholders, and ensure directions are implemented and adhered to in all stages of the project.
• Review and support the development of the PSOS with key internal and external stakeholders, and ensure directions are implemented and adhered to in all stages of the Redevelopment project.
• Lead the Hospitals’ Operational Readiness and Transition Plan to support a successful transition into the new hospital in consultation with internal and external stakeholders.
• Evaluate and analyze changing priorities, trends, emerging issues and legislative requirements, and integrate into the Clinical and Operational Readiness planning activities as necessary.
• Develop and implement a Change Management Plan, in conjunction with Human Resources, to support all stakeholders through each stage of the Redevelopment project.
• Liaise with the Chief Communications Officer to develop communication requirements for Clinical Planning, Operational Readiness and Transition Planning and POE, including stakeholder engagement and user group participation.
• Advise the VP CRO regarding risk management and risk mitigation strategies related to Clinical Planning and Operational Readiness

• Assist VP CRO to resolve clinical planning and design issues with MOH, OH, IO, PDC team and Project Co.

• Recruit and manage direct reports as required.
• Assist the VP CRO in the scope development and evaluation of RFQ’s and RFP’s throughout the project.
• Develop and/or contribute to presentations and progress reporting for IO, MoH, MoI, Southlake Board of Directors, Communications Team, Southlake Foundation, internal and external stakeholders, etc.

What you bring:

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!