Director, Customer Excellence And Commercial Projects

This role sits in the Telenor Nordics’ Customer and Commercial team which is responsible for defining, driving and executing Customer Experience and Commercial activities and projects across our four Nordic business units and markets in Norway, Sweden, Finland and Denmark. We constantly strive to leverage our Nordic strengths to deliver great services and win customers in the region. Responsibilities of the team include:

These responsibilities always entail cross-functional and cross-border execution and many times there are no easy answers. So, if you like a complex and exciting challenge, then this job could be for you.

Some of the main responsibilities

As a Director in the Telenor Nordics Customer & Commercial team, you will work on the most important commercial topics in the Nordics as prioritized by the Nordic Management Team, with responsibility for identifying, scoping, and driving commercial and strategic collaboration projects across the Nordic BUs.

This role is pivotal in shaping the future of customer experience and commercial excellence across the Nordics, directly influencing strategic priorities and transformation initiatives.

You will be part of a team of experienced professionals in the Telenor Nordics Customer & Commercial team.

You will work in close collaboration with professionals from across the Nordic Business Units. You will have the opportunity to work in a highly dynamic and rewarding environment, utilizing agile working practices.

Day-to-day activities may include:

Experience and qualifications

This position can be based in either Denmark, Finland, Norway or Sweden. You must be willing to travel intermittently within the Nordic region as required on projects. However, we work virtually and respect a good work life balance.

Key Competencies:

Personal qualities

You will be reporting to VP, Nordic Customer Excellence.

Other information:

About Telenor Nordics

Telenor Nordics serves 10 million customers and society at large in Denmark, Sweden, Finland and Norway with services vital for our everyday digital life. Digital services provided on top of our fiber or 4G/5G mobile connectivity services are supporting the continued digitalization and modernization of private and public sector services and a central part of the green shift. Telenor Nordics’ ambition is to be the leading Nordic provider of both high-quality connectivity services as well as digital services beyond connectivity. As a leader in driving new services, we also see ourselves as the leader in modernizing our technology domain through sunsetting of legacy technology, through new ways of working and exploring new and extensive partnerships. Even though our customers’ needs are similar across the Nordics, our markets, competition, and positions are different, and we therefore always leverage the local BU strengths in our go to market. As part of the Telenor Nordics team, you will be working in cross functional teams closely integrated with colleagues from our business units across the Nordics.