Director, Hospitality

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Organizational Background: Parkwood Seniors Community is a not-for-profit, charitable, faith-based Continuum of Care located in Waterloo (corner of University Ave and New Hampshire St) supported by 23 Mennonite and Brethren in Christ Congregations. It is one of three campuses of Fairview Parkwood Craigweil Communities.

The vibrant Parkwood campus offers more than a housing solution. It has been purposefully designed and expanded to create a sense of community for older adults where all are welcome.

Position Summary: Parkwood is seeking an experienced and passionate hospitality leader with a diverse culinary background, strong leadership and management skills, and a commitment to delivering an exceptional dining experience for our residents.

As the Director of Hospitality, you will provide leadership and oversight of the dietary and hospitality operations across our campus, ensuring high-quality food, service, and resident experiences. This includes supporting dining services for 96 residents in Long-Term Care, 78 residents in Retirement Suites, and more than 90 residents in Independent Apartments.

Position Specific Responsibilities:

• Develop, implement, facilitate and evaluate food services in consultation with the Director, Food Services and Dietitian, as appropriate.
• Create and implement menus with input from Residents’ Council and Dietitian, as per legislation
• Develop standardized recipes and menus following guidelines
• Monitor services in accordance with legislative, professional, best practices and standards
• Ensure staff needs for the cooks and servers, including hiring, orientation/training, shift assignments, schedules and payroll, are met while meeting budget requirements
• Monitor employee performance; provide guidance, counseling/coaching, conducting performance reviews and attendance management programs.
• Responsible for food/supply purchasing, inspection and storing; ensure rotation of new products
• Assist with annual budget preparation; stay within approved budget.
• Ensure completion of audits; develop action plan to correct/improve measures.
• Lead quality improvement initiatives that ensure innovation, quality in dining services and high customer service standards across the campus
• Participate in annual program evaluations, as required.
• Track and monitor key performance indicators, including quality, department and human resources.

Skills and Qualifications:

• Active member of the Canadian Society of Nutrition Management
• Culinary diploma and/or five (5) years of progressive cooking experience
• Red Seal Cook Certification, preferred
• Safe Food Handling Certificate required
• Experience with menu planning, food quality, purchasing, inventory and cost control
• Experience with Mealsuite preferred
• Excellent communication and interpersonal skills to effectively engage with residents, team members and third-party contractors
• Experience in senior living environment is an asset
• Vulnerable Sector Police Check, TB Test and COVID vaccine proof required

Patient Safety Roles and Responsibilities:

All staff are responsible for identifying incidents and for taking immediate action to ensure the safety of residents, visitors and other staff. Open disclosure must occur when a resident safety incident happens, regardless of whether it is unplanned, unintended or a circumstance that could have resulted or did result in unnecessary harm to a resident. Data and feedback from staff, residents, families and partners can identify system vulnerabilities to inform quality improvement efforts.

Salary:

In addition to a salary range from $66,000-$80,000, we offer an extensive health and benefits package along with a contribution matching pension plan. The final compensation offered may vary based on a variety of factors, including a candidate’s experience, skills and location. Parkwood is committed to providing a fair, equitable and competitive package that reflects the value an individual brings to the organization

Please note, all applicants must be located in Canada and legally entitled to work in Canada. Employment is contingent on receipt of an acceptable current criminal reference check, which includes a vulnerable sector screen, proof of vaccination(s) against COVID-19, screening for tuberculosis, and two (2) supervisory references that are satisfactory to the Employer.

Parkwood is an equal opportunity employer and will accommodate individuals with disabilities through each stage of the recruitment process. Should you require an accommodation, please let us know.

To ensure that your resume is successfully submitted, please put your cover letter, resume and any other information into ONE document and have a unique file name such as yourname.doc. We can accept resumes in the following formats: .doc, .docx or pdf files.

We thank all applicants for their interest. However, only those selected for further consideration will be contacted. No artificial intelligence is used during the hiring process.

Please direct all inquiries and resume via email no later than September 8, 2026 to;

Lindsay Hicks, Executive Director (lhicks@parkwoodmh.com)

Job Types: Full-time, Permanent

Pay: $66,000.00-$80,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• On-site parking
• Vision care

Licence/Certification:

• Authorization to work in Canada? (required)
• Culinary Diploma? (or at least 5 years cooking experience?) (required)
• Minimum of 4 years managerial experience? (required)
• Red Seal Certification (required)

Work Location: In person