Director Of Clinical Services

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POSITION SUMMARY
Provides leadership to the resident care team in all aspects of resident care within established legislative standards and professional standards in Long Term Care, Assisted Living and Independent Living.

Effectively manages human, material, and fiscal resources.

In collaboration with the resident care team develops resident focused programs, policies, and procedures.

Monitors the quality of care and services delivered to clients through effective quality improvement activities.

REPORTING RELATIONSHIP:

Reports to the Director of Long-Term Care Services

BASIC QUALITIFICATIONS FOR THIS POSITION INCLUDE:

· Current RN certificate of competency from the College of Nurses of Ontario

· Comprehensive knowledge of evidence based clinical practices

· Comprehensive knowledge of long-term care concepts and philosophies

· Comprehensive knowledge of Community Nursing concepts and philosophies

· Excellent interpersonal and communication skills

· Policy and program development

· Must have a minimum of one (1) year of experience working as a RN in the long-term care sector

· Must have a minimum of three (3) years of experience working as a Registered Nurse in a managerial or supervisory capacity in a health care setting.

· Or must have held a DNS position at a different LTCH without meeting the updated qualifications set out in the Regulation, on the condition that the person has had (3) years full-time experience in the position during the (5) years immediately before being hired at the different LTC home or the equivalent part-time experience in the position during the (7) years immediately before being hired at the different LTCH.

· Knowledge of RAI-MDS – AIS certified, if not must be completed successfully within one (1) year of being hired.

Leadership

• Provides direction to the nursing team in all aspects of resident care
• Interprets nursing philosophy, and in collaboration with the nursing team establishes and implements goals and objectives.
• Promotes the Person Directed Care philosophy
• Holds meeting with Director of Long -Term Care Services on a regular basis
• Introduces new care programs and services based on best practices
• Interprets FLTCHA and Regulation 79/10 to the nursing team and monitors compliance to standards through continuous quality improvement activities
• Demonstrates the ability to effectively communicate with staff, residents and families
• Provides leadership and acts as a role model when dealing with staff, resident, and family conflicts
• Acts as a mentor for Program Leads in the areas of personal and professional growth
• Develops policies and procedures consistent with resident care practices, CNO, FLTCHA and Regulation, and other applicable legislation
• Provides direction and support to Program Leads in each program area (i.e.: Skin Care and Wound Management, Falls Prevention, Incontinence Management, Infection Prevention and Control, etc.)
• Promotes and fosters an environment where staff feel valued and involves staff at all levels with decision making
• Along with the Nursing Unit Clerk approves resident applications, and assesses level of care requirements
• Demonstrates sound knowledge of the resident bill of rights and monitors care to ensure rights of residents are always respected and promoted
• Initiates and/or directs timely investigations of serious Residents issues including allegations of resident abuse

Human Resources

• Recruits, hires, and discharges nursing staff
• Adheres to human resources policies when recruiting and hiring new employees
• Reviews new employee files to ensure the orientation is completed, and all the documentation is on file
• Adheres to the collective agreement when developing and implementing human resources policies
• Has a good understanding of staffing patterns, and scheduling activities
• Manages staff absenteeism with the implementation of an effective attendance management program
• Monitors payroll activities to ensure that wage grids, benefits, statutory holidays, vacations, lieu days are applies as per the collective agreements
• Conducts performance management for the nursing department.
• Counsels’ staff in areas of non-compliance, inappropriate and unprofessional behaviour. Utilizes the progressive disciplining process when disciplining employees
• Addresses all issues with staff in a professional manner
• In collaboration with the Executive Director (ED), and the Quality of Worklife Team develops and implements recognition events
• Refers employees to Employee Assistance Program (EAP) as needed
• Provides direction to Staff Development Coordinator and monitors staff education activities to ensure all the mandatory in-services are covered
• Demonstrates sound knowledge of policies contained in the employee handbook and full comprehension of the Resident abuse policy
• Supports the RAI Coordinator in his/her role

Communication

• Effectively communicates with staff at all levels, residents, families, other departments, and external stakeholders
• Holds nursing meetings on a regular basis to introduce new programs, policies, quality improvements, new initiatives, changes in practices and policies
• Able to diffuse conflicts effectively and is solution oriented

Quality/Risk Management

• Assists in the co-ordination of the Quality Improvement program and follows the Residents First Initiatives with HQO. In collaboration with the QI Lead and the Resident Care and Managing Medications Team and Quality Team develops, tracks, and evaluates quality and risk indicators
• Reviews trends quality improvement activities and takes the lead in changing practices, introducing new policies, programs, and services based on the identified trends and analysis
• Conducts regular clinical chart audits to ensure compliance with documentation standards, internal policies and procedures, and FLTCHA and regulation
• Collates and analyses the resident care section of the annual report
• Assist with the evaluation of all resident programs and services for relevance, quality, and effectiveness
• Identifies potential liability issues and takes action to minimize risk
• Required to understand the nature and meaning of quality indicators used by the Home and to understand which indicators are publicly reported.
• Required to participate in the improvement of the indicators and achieve satisfactory results.

Safety

• Adheres to Occupational Health and Safety practices
• Demonstrates good knowledge of emergency and fire plans through fire drills, and mock disasters
• Promotes a safe working environment
• Monitors resident safety and ensures that residents that are potential elopers, wear security bands
• Reports to the MOHLTC all critical incidents as stipulated in the FLTCHA and Regulation 79/10
• Investigates and reports employee work related accidents to the Occupational Health and Safety committee
• Manages WSIB claims

Committee/team involvement

• Chairs the Registered Staff meetings
• Attends Registered staff meetings regularly
• A member on the Leadership team, Quality Team, Resident Care and Management Medications team, Professional Advisory Committee (PAC), Labour Management meetings
• Attends other committees/teams meetings as requested or required

Professionalism/Work ethic

• Always conducts herself in a professional manner with dealing with staff, families, residents, and external clients
• Represents the Home in a professional manner when attending outside seminars, committees, and meetings with outside agencies.
• Adheres to the CNO standards of practice
• Demonstrates honesty, and integrity in all activities
• Completes all assigned training required as per the FLTCHA and Regulation 79/10.

Physical Demands

• Periodically lifting may be required.
• Sitting at desk.
• Walking and standing throughout the shift.
• Repetitive movement at or above the waist.
• Repetitive bending movement below the waist.
• Pushing movement may be required.

This position summary is a guide outlining the major duties and responsibilities of the position. I understand no position summary can be inclusive of all duties and responsibilities of the position.

Pay Rate: $90,000-$95,000 annually.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

We invite qualified candidates who are passionate about leading clinical excellence to apply for this impactful position.

Please send your resumeto c.schalk@scoc.ca. by, July 30th, 2025

Job Type: Full-time

Pay: $90,000.00-$95,000.00 per year

Work Location: In person

Application deadline: 2025-07-30