Director Of Information Technology

• Candidates in comparable IT titles will be considered.

The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism.

Reporting directly to the Assistant Commissioner of IT, the Director of Information Technology will provide strategic leadership and operational oversight across all IT functions within DOP. This role is critical to advancing the agency’s mission through secure, resilient, and mission-aligned technology systems. The Director will work closely with executive leadership, internal stakeholders, and citywide IT partners to ensure that DOP’s digital infrastructure supports public safety, justice reform, and community engagement.

The Director will oversee four core operational groups within the Office of Information Technology (OIT):

OIT Service Desk – Ensuring responsive and high-quality end-user support.
OIT Desktop Support – Managing endpoint devices, configurations, and user access.
OIT Applications Support – Supporting enterprise applications and business systems.
OIT Infrastructure Support – Maintaining network, server, and cloud infrastructure.

Responsibilities include, but are not limited to, the following:

Lead the development and execution of DOP’s IT strategy and roadmap, emphasizing equity, transparency, accessibility, security, and compliance.
Oversee core IT operations including network infrastructure, systems administration, enterprise applications, cybersecurity, cloud services, and service desk support.
Direct and coordinate the activities of the four OIT groups to ensure seamless service delivery and operational excellence.
Manage the planning, execution, and delivery of complex technology projects, ensuring alignment with agency goals, timelines, and budgets.
Champion data governance and integration efforts to promote secure, transparent, and efficient data sharing across internal teams and external partners.
Serve as a key advisor to executive leadership on digital transformation, systems modernization, cybersecurity risk management, and IT operations.
Supervise vendor procurement, contract negotiation, and performance management to ensure cost-effective and compliant service delivery.
Build, mentor, and lead a multidisciplinary IT team, fostering a culture of innovation, equity, and accountability.
Collaborate with NYC OTI, NYC Cyber Command, NYS ITS, and other external partners to ensure DOP’s systems meet public safety and citywide standards.
Maintain a proactive approach to cybersecurity, including risk assessments, incident response planning, and compliance with city and state regulations.
Support continuous improvement initiatives and adoption of emerging technologies to enhance service delivery and operational resilience.

Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends.

• Maximum salary is not guaranteed.

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

Proven experience leading enterprise IT operations in a public sector or mission-driven organization, at least 5 years. Strong understanding of cybersecurity frameworks, risk management, and regulatory compliance. Demonstrated success managing large-scale technology projects and cross-functional teams. Familiarity with cloud platforms (Azure, AWS), enterprise applications, and modern infrastructure tools. Excellent communication, leadership, and stakeholder engagement skills. Experience working with citywide IT entities such as NYC OTI and NYC Cyber Command is a plus. PMP, CISSP, or other relevant certifications preferred.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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