In order to be considered for this position candidate must be serving permanently in the title of Administrative Community Relations Specialist, or reachable on civil service list.

The Director of Parking Meter Revenue Operations is responsible for managing a high-security, revenue-generating unit that collects, processes, and deposits up to $150,000 daily from approximately 14,500 parking meters located throughout New York City’s five boroughs. This role oversees a diverse staff of approximately 100 employees operating out of a 31,000-square-foot secure facility designed to protect both personnel and city revenue through the use of armed guards, surveillance systems, and restricted-access workspaces. The Director leads daily operational planning and execution, supervises meter collection and maintenance activities, and ensures compliance with safety and accountability standards. This position also manages all aspects of armored car service contracts, from initiating procurement and drafting specifications to awarding contracts and monitoring contractor performance. Acting as the primary liaison between contractors, DOT staff, and other city agencies, the Director ensures contract transparency, resolves service issues promptly, and enforces penalties for non-performance. In addition, the Director supports administrative functions by monitoring the unit’s overtime budget, preparing budget estimates, analyzing revenue and operational reports, and ensuring efficient use of materials, vehicles, and equipment. The role includes evaluating and implementing new coin processing and meter technologies, overseeing equipment procurement and installation, and coordinating staff training for new systems.
Reporting directly to the Executive Director of Parking Operations, this position plays a key role in maintaining the integrity and effectiveness of the city’s parking revenue system.

Work Location: 66-26 Metropolitan Avenue Middle Village, NY 11379

Hours/Shift: 35 Hours/Shift TBD



“This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37”.




All resumes are to be submitted electronically using one of the following methods:
Please go to www.nyc.gov/careers/search and search for Job ID#: 760270
Current employees please log on into Employee Self Service at https://hrb.nycaps.nycnet follow the Careers Link and search for Job ID#: 760270
No phone calls, faxes or personal inquiries permitted.
Only applicants under consideration will be contacted.
Most public libraries have computers available for use.
Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval.
For more information about DOT, visit us at: www.nyc.gov/dot.

ADMINISTRATIVE COMMUNITY RELAT - 10022

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Preferred Skills

- The candidate must possess strong leadership qualities and excellent verbal and writing skills. - Knowledge and experience in Parking operations throughout New York City. - Ability to read and create data reports and disseminate critical data related to the operation. - Experience managing a large operation responsible for creating, routing, and monitoring assignments for revenue collection and processing. - Proven experience in contract administration and vendor management. - The ability to create, implement, and review standard operating procedures. - Experience in personnel training and development of staff. - Strong knowledge of security protocols for handling high-value assets, with ability to oversee and maintain a 30000 sq ft high security facility and work closely with the Director of Security to ensure it is safe and secure.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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