Director Of Operations - Physician Office - Full Time

POSITION SUMMARY
The Director of Operations supports and promotes ProMedica’s vision and mission. Is a collaborative leader partnering with management to make a positive impact on operations and multiple practices in multi-specialty areas. The Director of Ops will direct and develop Office Site Managers in business operations. Provide common and consistent direction to the sites driven by key performance indicators. Facilitates patient, physician and employee satisfaction while ensuring each site meets regulatory agency requirements. Collaborates with Office Site Managers and Providers to maximize operational potential and achieve strategic goals. This position reports directly to the Vice President of Operations.

ACCOUNTABILITIES

• Working with the VP of Operations and the VP of Finance, responsible for developing and maintaining annual budget including FTE planning for assigned sites.
• Partners with HR Operations to develop and implement workforce planning.
• Monitors financial reports and implements operational changes as appropriate.
• Consults with the VP of Ops on the expansion and acquisition of new business. Manage onboarding of physician practices. Assess the financial and operational feasibility of practice locations to be added to the physician network throughout the regions.
• Responsible for visiting sites on a consistent basis to review efficiency of operations and level of customer service. Monitor Provider performance to ensure contractual obligations are being met.
• Partnering with the VP of Operations and Chief Medical Officer responsible for implementation and deployment of operational and clinical policies and procedures.
• Resolves, patient, and employee related complaints. Collaborating with HR Operations to address patient and employee related issues. Assists in the interviewing, hiring, and discipline process. Assists the office manager in completion of employee performance
• evaluations.
• Working with the VP of Operations, responsible for informing PPG Clinical team of regulatory compliance issues as they develop.
• In collaboration with the VP of Quality, responsible for collecting, validating, and communicating monthly statistical data.
• In partnership with the VP of Operations and the PPG acquisition team, responsible for contract & lease management for building leases and equipment.

Education: Bachelor’s degree or an or an equivalent combination of education and applicable experience.
Skills:

• Must possess superior interpersonal and organizational skills and demonstrated ability to work in a multi-task environment.
• Requires strong business acumen with demonstrated knowledge of operations and financial budgets.
• Effective relationship development and problem solving abilities.
• Requires effective organizational, communication and interpersonal skills.
• Requires demonstrated experience and expertise in Communication, Conflict management,
• Negotiation skills, Leadership, Operational improvements, and Prioritizing.

Years of Experience: 5 years of progressively responsible supervisory and administrative
experience

PREFERRED QUALIFICATIONS
Education: Master’s Degree in Business



ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace