Dispatcher - Customer Service

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About Us:
At Citywide Service Group we provide exceptional service to our clients, ensuring their needs are met with efficiency and professionalism. We’re committed to delivering top-quality service while fostering a supportive, dynamic work environment for our team members. We're currently seeking a dependable and organized Dispatcher to join our team and help us maintain the highest standards of service delivery.

Job Description:
As a Dispatcher, you will be the backbone of our service operations, responsible for coordinating service calls, scheduling appointments, and ensuring that our technicians are dispatched to the right locations in a timely and efficient manner. You will play a crucial role in creating a smooth, seamless experience for both customers and field staff.

Responsibilities:

• Schedule and dispatch service appointments to field technicians based on customer needs, location, and technician availability.
• Monitor job status, ensuring that technicians arrive on time and complete tasks efficiently.
• Handle inbound calls, answer customer inquiries, and assist with troubleshooting or service-related concerns.
• Maintain accurate and up-to-date records of all dispatches, job details, and customer interactions.
• Coordinate with technicians to ensure the necessary tools and materials are available for each job.
• Ensure timely and effective communication with customers to confirm appointments or provide updates.
• Prioritize emergency or high-priority service requests and make necessary adjustments to schedules.
• Provide excellent customer service by resolving any issues and addressing concerns promptly.

Requirements:

• Previous experience in a dispatcher or customer service role, preferably in the service industry.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Proficiency in using dispatching software or scheduling tools (experience with [specific software, if relevant] is a plus).
• Ability to remain calm and make quick decisions under pressure.
• Ability to work well both independently and as part of a team.
• High school diploma or equivalent; additional training or certification in logistics, customer service, or a related field is a plus.
• Flexible and reliable, with a strong work ethic and a positive attitude.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Carle Place, NY 11514 (Required)

Ability to Relocate:

• Carle Place, NY 11514: Relocate before starting work (Required)

Work Location: In person