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Dispatcher - Customer Service

Posted on April 8, 2025

  • Carle Place, United States of America
  • 70000.0 - 95000.0 USD (yearly)
  • Full Time

Dispatcher - Customer Service

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About Us:
At Citywide Service Group we provide exceptional service to our clients, ensuring their needs are met with efficiency and professionalism. We’re committed to delivering top-quality service while fostering a supportive, dynamic work environment for our team members. We're currently seeking a dependable and organized Dispatcher to join our team and help us maintain the highest standards of service delivery.

Job Description:
As a Dispatcher, you will be the backbone of our service operations, responsible for coordinating service calls, scheduling appointments, and ensuring that our technicians are dispatched to the right locations in a timely and efficient manner. You will play a crucial role in creating a smooth, seamless experience for both customers and field staff.

Responsibilities:

  • Schedule and dispatch service appointments to field technicians based on customer needs, location, and technician availability.
  • Monitor job status, ensuring that technicians arrive on time and complete tasks efficiently.
  • Handle inbound calls, answer customer inquiries, and assist with troubleshooting or service-related concerns.
  • Maintain accurate and up-to-date records of all dispatches, job details, and customer interactions.
  • Coordinate with technicians to ensure the necessary tools and materials are available for each job.
  • Ensure timely and effective communication with customers to confirm appointments or provide updates.
  • Prioritize emergency or high-priority service requests and make necessary adjustments to schedules.
  • Provide excellent customer service by resolving any issues and addressing concerns promptly.

Requirements:

  • Previous experience in a dispatcher or customer service role, preferably in the service industry.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Proficiency in using dispatching software or scheduling tools (experience with [specific software, if relevant] is a plus).
  • Ability to remain calm and make quick decisions under pressure.
  • Ability to work well both independently and as part of a team.
  • High school diploma or equivalent; additional training or certification in logistics, customer service, or a related field is a plus.
  • Flexible and reliable, with a strong work ethic and a positive attitude.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Ability to Commute:

  • Carle Place, NY 11514 (Required)

Ability to Relocate:

  • Carle Place, NY 11514: Relocate before starting work (Required)

Work Location: In person


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