Dispatcher - Whitby

The Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicate with the service department customers.

Assigned Responsibilities

• Check for new orders in the computerized system;
• Schedule delivery roads according to current orders and expected arrival time;
• Generate a computerized list of items for the order pickers based on each specific routes;
• Prepare delivery orders for drivers with specific instructions on each route;
• Supervise the loading sequence of delivery trucks;
• Monitor the delivery and communicating information to customer service;
• Provide telephone support to delivery drivers on the road;
• Welcome and assist clients performing a pick up at the warehouse;
• Produce various reports of activities and performance indicators;
• Participate in the inventory management;
• Assign gas/fleet cards and manage proper use of the vehicles;
• Arrange pickup for customer returns and follow up with drivers and csr to make sure processing dead lines are met;
• All other related tasks.