Dispensary Agent Part Time

Summary/Objective

The Part Time Dispensary Associate reporting directly to the Dispensary Manager, Retail Operations, is responsible for assisting in all daily operations of an Adult Use Dispensary, being part of a customer-centric team and achieving The THC Shop company initiatives. Additionally, the Dispensary Associate maintains the policies and procedures of The THC Shop and ensures compliance with all state and local laws and regulations. Responsibilities include but are not limited to:

Policies, Procedures & Daily Operations

• Engage and educate customers in a positive manner

• Ensure customer intake forms are accurate and complete

• Assist in qualifying customers for our Verified Financial Hardship (VFH) program

• Maintain compliance with all local and state regulations

• Perform general office work, such as filing records, operating copy machines, and using email

• Provide Dispensary General and Dispensary Leads with customer feedback on a timely basis

• Maintain proper recordkeeping such as customer intake forms, cash handling records, chain of custody documents and waste disposal logs

• Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals

• Consistently deliver excellent, and compassionate customer services

• Participate in monthly product inventory review

Training & Development

• Ensure that all customers are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.

• Proficient on HIPAA and confidentiality requirements.

• Proficient in inventory management and point of sale platform.

• Current on product knowledge and proper dosage.

• Ensuring that all team members are maintaining current The THC Shop policies and procedures as well as all state and local laws and regulations.

• Reviewing and updating customer educational materials

• Participating in quarterly team meetings.

Driving Business/Sales

• Reviewing sales daily and best practices to achieve goals, with team members.

• Trained on customer services, including customer intake, product knowledge and proper dosage

• Participating in one-minute meetings, at the start of every shift, to ensure consistency in message and goals.

• Delivering excellent, and compassionate customer services.

Company Culture

• Being a The THC Shop brand ambassador and representing the brand appropriately.

• Building relationships with community leaders and trust from our neighbors.

• Following and implementing The THC Shop core values, including respect, diversity, sustainability, research and service.

• Ensuring adherence to The THC Shop cultural principles.

• Maintains Dispensary aesthetic according to The THC Shop brand, including music selection and daily Dispensary cleanliness.

• Participates and embraces a highly motivated team environment.

• Implementing brand sales marketing strategies.

Qualifications And Education

• Must be at least 21 years old, have a valid driver’s license and reliable transportation

• Experience in retail, hospitality or customer services, preferred

• Must be able to work a flexible schedule (nights and/or weekends)

• Excellent verbal and written communication skills, along with basic math skills

• Participates and embraces a highly motivated team environment

• Experience in a fast paced, high transaction environment, preferred

• Strong organizational and decision-making skills

• Must be computer literate – POS experience is desirable

• High school graduate

• Must successfully pass an extensive background check, including CORI.

• Experience in retail, hospitality or customer services, preferred.

• Excellent verbal and written communication skills

• Basic math skills.

• Ability to work in a team environment

• Experienced in a fast paced, high transaction environment.

• Having good organizational skills.

• Having decision making skills.

• Being analytical.

• Being detail oriented.

• Being proactive.

Physical And Environmental Requirements

• Ability to work a minimum of 8 hours a day and rotating shifts;

• Flexible schedule availability including nights, weekends and holidays;

• Ability to lift, push, and pull 50 pounds;

• Ability to sit, squat, bend, and kneel repetitively throughout a work day;

• Ability to stand for extended periods of time;

• Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;

• Ability and willingness to work in the following conditions:

• General office environment;

• Extended computer usage;

• Extended phone usage including teleconferences, and

• Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

The THC Shop encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The THC Shop believes in creating and sustaining a robust policy of inclusivity and diversity.

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 18 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person